101 N Minnesota Ave, Sioux Falls, SD 57104
|Mon - Sun:|
I had to do errands on a Taxi today. A DMV online nightmare, don't ask. Do your update 2 weeks ahead of time. Anyway, I had to go get other stuff done, as well. This Taxi Service was prompt fair and professional. I want to highly recommend his Taxi service. Tell him Jennie gave him an excellent review n recommend.
I called to get a taxi this morning. After calling I left my apartment to wait for the taxi. It never showed up. My phone only works if I have wifi service and as I was out of my apartment waiting for your taxi I got no notifications of a phone call, aside from one call at 5:47am which I did pick up. No one answered, and I can certainly prove I tried to answer the call. I have saved the screen shots proving this.
My initial call was placed at 5:30 am. The call I tried to answer was at 5:47am. At 5:56 am I returned to my apartment to get a strong wifi signal and called your service to see what was going on. I assumed maybe you were busy and had been running behind. All I wanted was an update.
Instead what I got was a VERY rude man who said that because I didn't answer my phone they would not take my "order" for this taxi anymore. When I tried to explain that a) my phone does not work outside of my apartment and b) no taxi ever showed up he started yelling over me. I tried several times to explain that my phone doesn't work if I'm out waiting for your taxi to arrive. He continued to be very rude and hostile. Then he hung up. I called back again, trying to explain that there was no way for me to answer a call unless I'm in my apartment. If I'm in my apartment I cannot be outside waiting for your taxi to arrive. Again I was hung up on after hearing more yelling and rude comments. I can also prove this happened if need be. I do have a roommate that heard the entire exchange. I tried to call back a third time and got voicemail at that point. I again explained the situation and informed your company that I would be filing complaints on all review sites possible.
If you cannot handle a customer calling to get an update about the taxi you said you'd send (that never showed up) without resorting to rude yelling/snide remarks people need to hear about this and know what kind of company you truly are. You lost business to Sierra Cab who provided excellent service.