Doctors Care

Took my son to this location on Monday to have some tests done. He is a minor. The doctor advised that I could call in to check his results to see what the outcome was. So I call and the would not provide any information to me. His mother/guardian. Advised that he would have to call to get the information. Took me around in circles and then said we would both need to come in for information to be provided and that the doctor "misspoke" about me being able to check on his results. I blatantly asked the doctor during our visit (because if my work schedule and his school schedule) if we could call to get an update if we didn't hear anything an she said we could. Asked to speak to or leave a message with her atleast and they refused.

I took my son to this location Jan 4th 2017. We have been here before and knew there would be a wait but that was ok. The lobby was full and we did wait over 2 hours before an actual Dr seen him back in the individual room. Still ok with this even with him in pain. He had been sick vomiting, diarrhea, fever and pain in his abdomen since late Sunday night after 2 days thinking this was no regular virus we took him. He explained to her how severe his stomach pain was. She literally took maybe 2 minutes with him. She checked his heart and listened at his lungs asked him had he been out of the country lately or ate anything raw. He said no. She never once checked his stomach. Told him it was just a virus let him run its course. The next day I had to take him to the er and it was determined his appendix had ruptured. I understand things are easily missed but since we had to wait 2 and half hours so we would have thought she would have spent more than 2 minutes examining him and check his stomach. He has spent 3 days already in the hospital with still a few more to go because the infection was so bad. We will not be going here again or any of our large extended family.

Had gone to Doctor's Care over the years and had been very pleased. No longer! They have updated to a computer check-in. A year ago you were signed in by the front desk personnel. After a couple of minutes being ignored and by my own initiative I saw the computer check-in. People are sick, you can't look up and direct them? There were 4 in front of me and I was promptly called back in 10 min. I waited in the exam room around 80 min. not hearing others in exam rooms or being called back, but heard talking at the nurses station outside the exam rooms. I opened the door and was ignored. I came in with extremely high BP, light-headedness, and a headache. I thought they would come check on me but didn't. After 10 min. I opened the door again and asked if they had forgotten I me. They said it was busy. Huh? With as high of BP as I had they should have checked on me or at least updated. I was there just under 2 hours. Unfortunately, the care has gone down considerably.

I called Doctors care per my phone logs on 12/1/2014 @ 1:11 pm. As a last resort at attempting to find a doctor in the area to take my children to not only become there primary care doctor but to also do and annual check up. When I called I specifically asked the receptionist who answered the call if they where accepting new patients (Children) who are currently on medicaid, She stated they where I said oh ok great I need to schedule appointments for both of my children to have annual check up's done. So she scheduled them for 12/10/2014 @ 1:00pm. I puled my kids out of school @ 12:30 pm to be there on time to fill out all the new patient packets, I then filled out the packets handed them my drivers licenses and the children's medicaid cards once again they asked why the kids where there I told them for the second time they need annual check ups.. We where told to have a set after about 10 minutes waiting in the lobby we where called back into a room a nurse toke my children vitals and again asked why we where there Again I said for annual check ups. That nurse takes us and put us in another room and then a different nurse came in and handed me a piece of paper with another doctors info on it and told us to go there they are taking new patients with medicaid, we don't do annual check ups on children. What wait then why did you all schedule us an appointment ? Why did you have us come back and take my children height weight blood pressure and temps then??? DO NOT GO HERE THEY HAVE NO IDEA WHAT SERVICES THEY OFFER AND TO WHO THEY OFFER IT TO...

I only waited for about 30-45 mins and there were approximately 6 people ahead of me when I arrived at 4:00. The staff was was very friendly and Dr. Romano was the best doctor I've ever seen...no kidding! He communicated everything to me and even took me back to see my x-rays (I had a broken foot.) He gave me a couple of options and made me feel like I was the only patient in the building. He didn't rush in and out of the room like most doctors these days. I would definitely go back to see Dr. Romano!

My daughter took her son there 30 minutes before closing and they would not see him because they stated that his O2 level was too low. They told her to take him to the emergency room. Once we got to Emergency room his O2 level was fine 99 percent. My daughter said they told the person in front of her to go to Emergency room too. I honestly believe they didn't want to see patients they came in close to closing. I'm so discussed with Doctor Care in Simpsonville SC. Will never go there and will tell everybody I know of this .

I have been very disappointed in Doctors Care in Simpsonville. The past two times I have been there I waited three hours to see a doctor. The last time I was just there for labs and get my prescriptions. They made me wait in the waiting room for two hours, then took me back to a room where I almost froze to death. Then after an hour someone came in. I will never step foot in that place again. Everyone in the waiting room was mad. Sorry, but I am in the health field, and I would treat my patients like that. I give them a big thumbs down....