1842 E Los Angeles Ave Ste 2, Simi Valley, CA 93065
Brake Masters Of Simi Valley
Price Range : Below Average
No coupons available
I brought my vehicle in and requested the rotors be resurfaced. I supplied the pads and received a call shortly after stating that the pads were for a different vehicle and that i needed new rotors. I told the gentleman named Bill I would come pick up the vehicle. Shortly after that I received a call saying the pads were correct and that they misread the part number (of which i supplied). I would not recommend taking your vehicle to a place that plays this sort of games.
I dropped my car in off an oil change and wheel alignment. I received a call from an employee named Bill approximately one hour later advising me that there were numerous other "problems" with my car. According to Bill the brakes were leaking badly and there was brake fluid all over the brake pads, the brake pads needed to be replaced right away, the bushings on the read tires were broken, all of my belts were cracked, etc. I stopped him at that point and asked him the cost. He advised that just the bushings would be $319.90. I did not ask him for the other prices and told him to not do anything until I called him back as I felt that he was trying to take advantage of me. The urgency in his voice and the long list of problems sent up a red flag. I called my father who usually performs all of the work on our vehicles and he said to go get my car immediately. My father and I checked out all of the "problems" Bill had listed off. The brakes had just been replaced a few months before and were in perfect condition. There was no leak, not even a slight leak, let alone the fluid all over the place that Bill had referred to. There is only one belt on my car and it was in perfect condition so Bill also lied about "all of my belts being cracked". In addition the rear calipers were also in perfect condition and not broken like Bill had advised.
If I had not had a mechanic in my family I might not have known that they were tying to rip me off. I can't believe a chain like Brake Masters with the motto "An Honest Brake Since 1983" would blatantly attempt to defraud a customer.