STAY CLEAR OF THIS STORE! High pressure, fast-talking Aaron Sforza will try to charm you, but you can't believe ANYTHING he says. Spent more than 2 hours in the store trying to just buy a phone for my daughter. My wife had to return later the same day and she spent over an hour there as well. We would have just ditched the deal but he kept saying "just a couple more minutes". It got worse. He sold us a used iPhone 4 for $135. SOLD...not purchased as part of a contract. We bought out-right for $135 out the door. He told us if we bought it with cash, instead of having it part of our plan, he'd provide replacement insurance for free. Since the phone was going to a 12 year old, it made sense. He said if the phone breaks, gets lost or stolen, they replace it, no questions asked.. A few weeks later someone stepped on the phone and broke the glass on the back. We called Aaron who now says "you don't want to use that insurance...it's expensive and a hassle". He NOW informs me that there is a $125 deductible..He NEVER mentioned that before and he provided no documentation on the policy before or after the sale.He says "don't be STUPID...of course there's a deductible" Yes that's a quote! I said that the deductible is 99% of the cost of the buying the phone. He says "No it's not...to replace that iPhone is at least $400." Remember now...we bought the phone out-right for $135! What a huge scam! He then says...let me give you the name of a friend of mine who'll fix it for you" After all the delays, BS and misinformation I've already received, now he wants to send me to "a friend'? This guy is a total sociopath. He'll lie to you and never think twice about it. I'm not surprised others have complained. Don't bother calling their corporate office in Orange County to complain, they couldn't care less. They wouldn't return my call or emails and they didn't even know why I was calling. Bad parent company, bad salesmanship, bad customer service, dishonest managers...what more do you need to know?