Joe Townson at the Silverdale Store Geek Squad Department went above and beyond to accommodate my computer repair needs and made sure I walked away a happy customer. I appreciated it very much.
10315 Silverdale Way NWSilverdale, WA 98383
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We are happy to be able to rate our visit as 5-star; because in the past, it has been less than stellar! We FINALLY have a Sears HVAC repairperson …
From Business: With friendly, knowledgeable product experts and the latest selection of bath, kitchen, appliance & lighting products, Ferguson helps make your dream home a reali…
We ;had excellent service from our repair technician. they gave us a time and the day of the appointment he called and told us where he was and how much longer he would be He actually arrived a little earlier. He did a good job of fixing my washer and cleaned up afterwards. He was congenial and polite. One couldn't ask for more in a repair person.
Annually I have a Craftsman service technician come out to service my riding lawn mower. Very easy to call to set up the service, 1-800-469-4663. The service technician calls you in the morning to discuss the time he will show up and confirm the service you have ordered. Once they arrive they again confirm the price and the work to be done, if anything out of the ordinary comes up, they will talk to you. I have them install new mulching blades yearly, never a additional charge. Doesn't take long and they clean under the machine while it is hoisted up. I ask for service technician Mark B, he is great!
We phoned Sears for oven repair in mid December. It turns out that their in-house repair crew A&E) was swamped, so they sub-contracted Anderson to do the repairs.Appointment scheduled for 29 December. Anderson sent 3 reminders of the appointment, including one on the morning of the 29th. At noon, on the 29th they sent an email canceling the appointment. I did not see the email until much later, but took a day off work to meet the repairman. Anderson later sent an email with a new appointment on 17 January.I complained to the manager at Sears who immediately checked into the problem. She arranged for the regular Sears maintenance people to come 2 days later. That crew, A&E, showed up on time and did a very thorough job on our oven.Lesson learned: avoid Anderson Appliance Repair in Port Angeles, WA.Insist on Sears repair staff.
Serviceman arrived promptly, was knowledgeable, worked diligently, finished in a reasonable time frame! Found only one appliance needing parts - fixed it promptly. Was very pleased with service!
If we could rate Sears a negative 5 we would. Our original repair date was set for July 14th. Our parts for the dryer they were fixing had already arrived prior to this date. Sears cancelled and rescheduled 9 times! We had to go through calling that stupid phone number 9 times.... 9 TIMES! No one knew why we were cancelled, but continued to cancel us. Finally, October 9th our dryer was fixed. It literally took the repair man two seconds, and he took with him two extra boxes of parts that were sent to us. We run a very high traffic business that relies heavily on laundry. We pay for this repair service and expect some form of compliance in what we pay for. If for any reason someone is considering this service, do your homework before buying!
The scheduling for a repair was great. However, the repairman walked in the door knowing the problem, we told them ahead of time and the error code showed what was needed. He spent another 1 1/2 hours trying to diagnose and calling his people. Turns out after a $275. bill for a $15.00 part on our refrigerator it was the original error code showing. POOR WAY to run a service department. We will never buy a Sears appliance again. Repairman's response, some are bad right out of the factory!! Ours was 2 years old. Ridiculous.
Second repairman confirmed that I was taken by the first repairman. Now I stuck with a broken dishwasher, company does not care, they got their money. No wonder Sears is going out of business
I was scamed by the repair man, he took my dishwasher apart to do the initial inspection, put it back together, hit the circuit breaker, and charged me $250.00. He had 2 miner parts to order and scheduled a returned visit to replace them. When he returned me or my dog did not hear him knock so I missed him. I contacted the company and they said that he had reported the repair as completed. The part, were very minor so I installed them, tested the dishwasher and it was in the non working state as it was before he did his service. I then contacted the company and they scheduled another service visit. That repairman checked the machine, reset the circuit breaker and it was working again. He told me that I needed 2 circuit boards and that would bring the total repair over $640.00. The point is if I would have been told this from the start, I would have paid for the initial service charge of $70.00 and replaced the dishwasher. He has hobbled me with the big useless repair bill, and now I can't, I feel as though I have been taken advantage of, I'm 74years old and a lot of places like to scam the elderly.
Very good service from the furnace repairman Glenn technician #711648 While servicing our furnace he spotted a pipe water leak which would have flooded the furnace room . We caught it in time to reduce damages and repaired . Very happy and he went out of his way to clear the water . Thank You ever so !