Silver Lake Marine, Inc.

What a refreshing buying experience. Typically when its time for a major purchase you have to deal with a "salesperson" who's only endgame is making money and closing a sale. During the purchase of our new Premier Pontoon at NO point did we feel as if we were "just a sale" or being taken advantage of. everything was clear and when I had a question that Quinn couldn't answer he took me over to the service department and had a technician answer it for me, seriously I got to talk to a real technician!, anyone else would have made up some B/S answer and moved on, but not Quinn and the folks at Silver Lake Marine. I guess its all because of the way Quinn's parents have run the business for the past 3 decades+ that have rubbed off on everyone. Every time we stop in now we are greeted as family and they even remember our kids names, that's saying a lot these days. My family WILL be back to buy our next, and every, boat in the future.

This past spring, we had the pleasure of meeting you and buying our first NEW boat. Our Stingray 195LX is a fantastic boat. We not only enjoyed the newness factor, but all the WOW! comments from family and friends. That little 4 banger Stingray really gets out of the water and moves. I would think that after a year has gone by, you would focus your attention on all the potential new customers coming through the doors. That`s far from the case. You have made contact with us in one form or the other over the past year to make sure we were still satisfied. That says so much about you and the company. With my wife and I both working in customer service, we truly appreciate the effort and hard work it takes and we thank ALL of your team for that. They take the high road with everything they do, and it shows.

We scheduled a trip 90 miles away to Silver Lake to Check out a Moomba the day was cold and rainy. Skyler Gross our sales person was more that happy to take us for a test drive. We were not only impressed with the boats but the people that made up this little marina in Western New York. After we left and drove home we could not say enough good things about this dealer. If we were to buy a boat, it was going to be from them. (Keep in mind there is a marina less than a mile from out Lake House.) The winter came and went, the boats shows were upon us, and low and behold we are in our new Moomba Outback V. We went to get the boat last weekend and were warmly welcomed by all the staff including the owners. Our Boat was prominently showcased at the entrance so we could see it on the way in Is that really our boat?My wife whispers to me. This is why they are a Five Star dealer and a top 100 in the country. Skyler even had a picture of us in front of our new boat in our e-mail before we got home. My special thanks to Skyler, Quinn, Jane, and the rest of the staff for making our experience one of a kind.

Over the years I have owned several boats and have dealt with many other dealers. Until my experience at SLM; I felt that all boat dealers were only out to make the most money they could whether it was on the sale or for subsequent service and really could care less about the customer. It was definitely not that way at all at SLM. Doing business with SLM was such a pleasure and it was only by chance that we stopped when we saw the Starcraft from the water as we were bringing our old boat into the state launch next door. You took time to make sure we were comfortable not only with the boat but also with explaining how you conduct business. I appreciated the time you spent with us on the demo and then again on the trial run when I picked up the boat. You made sure everything was in working order and you explained the operation of every feature. Your attention to all my concerns and the subsequent commitment to resolve those concerns was first class.