Elegant Floor Services

We used Elegant Floor Services in late April of 2014 and were very pleased with the service. Francisco and Ernesto were the names of the two gentlemen who came and did the work. Both Francisco and Ernesto were extremely professional, efficient, detail-oriented and skilled. We had refinished our floors 2 years ago and the work done on them had so many imperfections, from scratches, dents, uneven, dark spots, you name it. But now, our floors look fantastic, they also picked up the base board and only charged me for the labor to install, they matched the shoe molding to the stain of the floors. The punchout was executed perfectly. Because of the great work by Ernesto and Francisco we would definitely use Elegant Floor Services again and recommend them to our friends and family.

I was given a moderate quote to sand, stain and refinish my living room hardwood floors. I entrusted them with the most beautiful part of my home and they ruined it! Later I discovered the individual I talked with on the phone, the senior most representative reportedly, spoke to me about commitment and the level of pride they put in their work, while on the other line hiring cheap labor, giving them the tools and leaving them in my home, without experience or proper training. When asked for an explanation I was told that I was wrong, that the job they did (sanding and one coat of finish, never staining) was the way it was supposed to be. In essence I was told that their judgement usurped the specific details I requested and payed for. Instead of admitting they forgot to apply any stain to my dark-cherry wood floors they claimed that the 'species of wood is rare and never stained.' My floors are now the color of oak, the wood used (which does not fall into the rare category), a light tan, do not match the room, the furniture and even imperfections that were supposed to be dealt with were instead poorly hidden using sand-colored silly putty. I had to hire another company to completely restore my living room - it had become a restoration job when Elegant Floors were done, and the floors were no more than 2 years old installed in 2006. Learn from my mistake, do not entrust any job to Elegant Floors.