DARCARS Toyota of Silver Spring

Good god - this place is a mess! I had an appointment today and arrived a little before my appointment time. The place was a madhouse.



First - as I sat and waited, I was forced to listen to a couple of ignorant staff members repeatedly ask for customers by the name of Jimenez (they pronounced it GIMenz) and Dominguez (they pronounced it DomingWEZ). Seriously, looking around in the waiting room, they have a pretty diverse customer base as well as Latino employees - and yet they don't know how to pronounce some pretty common Latino names? Lame. Ignorant. Marginalizing.



Anyway, the part that prompted me to write this was 2 major oversights in customer service revolving around my car.



First, they kept me waiting for *2 hours* before telling me that the part for the recall wasn't actually in, even though I had been promised it was when I made the appointment. What a colossal waste of time! They don't even know when it will be in. Seriously, they only made the appointment with me because they said the part was definitely in!



Second, after I got home, I looked at the paperwork they gave me. Supposedly they did a "free 24-point inspection." Thanks, I think. But as I looked at their "24-point free inspection" checklist, I realized whoever did the inspection is a big, fat liar! The check list has been checked "OK" all the way down, even though I know for a fact one of my reverse lights in back is burned out. Clearly someone didn't even check and simply just marked all the way down the list and got back to their smoke break. This is truly scandalous! They could offer me a lifetime of free oil changes to make up for this, but I'd never accept because my level of confidence in Darcars couldn't be lower.



Toyota owners, drive your butts elsewhere.

The service here is very bad. I took my car there for specific repairs and they did only half of them. Their body shop does very bad work as well.



Their body shop manager is arrogant, rude, and insulting.



There are plenty of other places in Baltimore to buy a car or go for service.