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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Services/Products
  • Cake
  • Pies
  • Wedding Supplies
  • Wedding Cakes
Payment method
paypal, discover, mastercard, visa, amex
Price Range
$$
Categories
Bakeries, Wedding Supplies & Services, Ice Cream & Frozen Desserts, Pies, Wedding Cakes & Pastries, Restaurants
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

COUPONS & DEALS

No coupons available

Reviews

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sunnitwin

07/12/2009

Overall
Awful Vendor, Horrible Cake

This was by far the worst vendor we worked with during our wedding. The company was recommended by the restaurant we used. We met with representatives from the company several times before ordering the cake and, due to the unique nature of our cake, expressed our nervousness over the cake choice. The vendors reassured us that we were in excellent hands and that everything would work out with the cake color and construction. In addition, we asked the cake vendor about cake ribbon which does not absorb oil and avoids color changes to the ribbon (we had been told about this by another recent bride, who used such a ribbon). The vendor told us there was no such thing and that we would be okay if we purchased ribbon for the cake that was a few shades lighter than what we wanted so that when the oil was absorbed, the color would be what we wanted. In the end, we were severely disappointed in our cake. While the taste was excellent, the outside appearance was horrendous! The cake was the wrong color (a neon blue instead of a barely-noticeable ice blue, and we had provided them a swatch of fabric in the desired ice blue); it was of very poor quality construction, with blobs of piping at the base of the ribbon and uneven icing; and the ribbon on the cake, which was supposed to be brown, had absorbed so much oil that it looked black. We were mortified by the 3-foot monstrosity that sat in the middle of our wedding reception. The cake is immortalized in both the photographer’s pictures and in those taken by our guests. We are going to ask the photographer to only show the cake in black and white in our wedding album so that at the very least we do not have to look at the color. To add insult to injury, when we called the company to complain and ask for a partial refund, the owner was unwilling to compromise and accused us of trying to extort money from them! It was bad enough that when we called, the vendor knew immediately what cake we were calling to complain about, but to be insulted on top of it really “took the cake”. I would never recommend this vendor to anyone. They are all about making a quick buck and getting over on poor couples. They promise things and because of the myriad of salespeople you deal with, no one has any idea of what the final product should look like! Don’t waste your money here. Please feel free to contact us if you want to see photos of the horrible cake and want additional details on what happened to us at the hands of Creative Cakes.

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