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BBB Rating
A+
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Hours

Regular Hours

Extra Phones

Phone: (301) 909-5785

Phone: (301) 589-1450

AKA

Warford, J D, DVM A Cat Practice

Categories
Veterinarians, Pet Boarding & Kennels, Veterinary Clinics & Hospitals, Pet Grooming, Veterinarian Emergency Services, Veterinary Specialty Services, Pet Services, Pet Specialty Services

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Reviews

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Aly K.

11/24/2017

Overall
Expertise
Professionalism

THE WORSE! Lack of sympathy and professionalism! I brought my Cat here based on their positive reviews, big mistake! On Thanksgiving Day I had an emergency with my Pet, I called them and their voice mail didn’t mention their offices being closed. Their website showed “open today” hours may differ due to Holiday..” I ended up taking my Cat to the Hospital.
Today, (day after Thanksgiving) just called the office and spoke to Amani Wilson (Office Manager). I told her I had an emergency with my Cat and kept getting their voice mail Inaslontold her ended up taking my Pet to Hospital and she remains in the Hospital. Her first response was, “why would you call yesterday it was Thanksgiving”? My response was, “your voice mail and your website stated you were open”. Then she proceeded to say, what Can I do for you? And proceeded to say she had other clients and would have to call me later? WHAT? Did she miss the part where I said, I had an emergency with my Pet and that she remains in the Hospital?
No sympathy from Amani Wilson, I stress she was trying to take me off the phone? No apology for it being Thor fault for not updating their website and voice mail and mialeading thirr clients to belief they were open I left a message for the Doctor to call me back, yet to hear from the Doctor... .WOW! I am speechless!

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