What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Peggie and Don have always gone out of their way to help me in a fix. No nonsense straightforward advice plus small town neighborly feel. Thanks guys for always coming to the rescue when I need it!
We were traveling from Mississippi and had a blow out at 2 am Saturday night and only had a donut. We had to stay in the town where we were, the hotel we booked didn't refund our money so we paid for two. Sunday morning we searched for a tire and Raben was the only emergency service. We were first told by Raben that they only serviced tractors for emergency and then when I started to cry, I was hung up on. I was then put in touch with the owner by a nice employee and the owner told me he would go to the shop to see if he had a tire, I was so thankful. The owner called me back and told me he did and said it would be $450 FOR ONE TIRE! We were stranded, limited funds, it was 100 degrees and this guy tries to charge us a single tire for $450. What ever happened to just being a good person and doing a good deed??? I understand it was an inconvenience but it wasn't a $450 inconvenience. Luckily God sent us an angel who sold us a tire with decent tread on it to get back home for $20.
After spending the winter in AZ, we noticed that we had checking/cracking/small amount of separation on our steering tires, Michelin@ 275/80R22.5. Our contact with Raben tires was excellent...very professional, knowledgeable and courteous. When we realized we also needed to replace our 4 rear duals, he found another Raben location along our trip route with the tires we needed. Definitely would recommend for RVers.
It was horrible!I was not told that they only have one driver and that he was busy doing other business. I was left waiting for hours and when I call to figure out what is going on I got a response with an attitude, as if I am being unreasonable.I was not given a time of arrival to pick up my truck until I insisted. It was 5 hours later from the first time I contacted the company.I was told that if I did not like it to look for another company. Meanwhile, they wasted my time for over three hours.
Had a trailer tire that blew out on I55. After waiting 2 hrs, raben tire shows up. Fixes tire and doesn't have any tools to fix the bracket that was bent forward rubbing on the other duel tire. I have never had a repair truck that comes out and they don't have torches, a chain to pull it , or even a bar to bend it. They were told it was bent on the blowout. Now we have to call someone else and pay someone else an after hours service call, because raben tire couldn't do the job. I Work for UPS FREIGHT and they couldn't believe that the guy couldn't even hook a chain to at least pull it away from the tire. If you drive a semi truck and have a blowout, DO NOT CALL THESE MORONS! The guy even had a hard time putting on the tire!
I called in with a question about getting a diagnostic run on my car. The guy asked what was going on and I couldn't even get a full sentence out before he was talking over me and not letting me even finish what I was saying. I will NOT be their customer.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.