Long Beach BMW
2998 Cherry Ave Ste A, Signal Hill, CA 90755
|Mon - Fri:|
Parking: Lot, Self, Private
Wheelchair Accessible: Yes
Worst service experience of my life. Brought my car in Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible.
Loaner car service was even worse. Had a loaner car from Dec 29-31, when I came to drop it off the phone operator hung up after any question. I would ask where do I take the car, he said to the service center and hung up immediately. So I called back and said where do I place the keys, he said the service center door and hung up again immediately. So I called back and asked if I could get the keys to my car, he said "NO" and hung up immediately again. At this point the loaner keys were already through the door. So I had to wave down a cab to get home.
For being such an expensive car and have $2700 of work done, this is not the level of service I would expect. I will never be coming back to BMW Long Beach for any reason at all. I will be sure to tell all of my friends to never go there, and I will spread the word about how poorly I was treated.
And just to top things off when I got my car back the service lights were still on. Thanks!
04/05/2011Provided by Citysearch -
Long Beach Mini was the third dealership I had visited in search of my Mini. I visited South Bay Mini and Nick Alexander but didn't care for the experience there. I decided to take the drive to Long Beach Mini and give them a try. As soon as I walked onto the sales floor I wasn't bombarded by salespeople. I saw Mark sitting down and was greeted by a smile and hello. Being that I had visited two other Mini dealerships I already knew exactly what I wanted. Mark was pleasant, kind and very knowledgeable about the brand. Mark answered all my questions.I truly dislike the pressure of dealerships but honestly felt zero pressure at Long Beach Mini. Buying a car is a big experience for most people and it really helps to be assisted with someone that is patient and will answer all your questions. I bought the 2011 Mini Cooper S and I must admit I am a very satisfied customer. And Mark made my experience an easy and pleasant one.I live in the Torrance area and although I live closer to South Bay Mini, I drove the extra distance to Long Beach MIni. I also worked with Bruce Shipper in the finance department. He made the final process of my Mini purchase a good one. And I had my own financing.I've read many negative reviews about this dealership but I guess I got lucky. I only dealt with Mark and Bruce. I would recommend that if you are apprehensive about buying a car and prefer a salesman with patience who doesn't make you feel pressured and stressed. See Mark....
03/25/2011Provided by Citysearch -
Robby went out of his way to keep me informed and up to date over the entire time my car was on order. Looking at the date and time stamps on his emails, it was clear he took time out of his personal life late at night and on weekends to keep in touch with me - this is truly above and beyond the call of duty. He is a big part of the reason the entire process was so exceptional.
03/24/2011Provided by Citysearch -
Huge kuddos to Robby M. in the internet sales department. I love my new BMW. The loaded specs i wanted did not exist in inventory anywhere in S.Cal, but Robby was able to find the one i wanted--it was in-transit coming into the harbor straight from the factory. On top of that, he did it at a price that no other dealership was willing to touch, with NO HASSLES OR NEGOTIATING AT ALL, and great customer service. I tried 3 other dealerships and it was always the same run-around. They completely failed to respond to my questions and needs, but instead engaged in the typical car salesman jargon: ""How much would you like your monthly payment to be...yada yada"" Even when i call him now, well after the sale, Robby is there to answer all of my (presumably annoying) questions, taking care of me in the same relaxed 5-star manner as before the sale.
03/22/2011Provided by Citysearch -
Just purchased my 2nd vehicle from LB BMW. Mike D'Amico is the nicest guy and honestly made my car buying experience a pleasure (which is crazy to even think). Financing was quick and painless. Sure they try to sell you a couple upgrades but if you say no they don't push it at all. The finance guy was actually pretty funny, good sense of humor. anyways, i don't think it's right to bash or support a dealership as a whole, as there's going to be good individuals and bad individuals wherever you go. all i can say is that Mike and the finance guy i worked with were great and i would refer anyone i know to them.
03/21/2011Provided by Citysearch -
Jason Serot from internet sales and Ada the finance person really took care of me. At no time did I feel any pressure from them to purchase a vehicle nor was there any repeated or shady attempts at trying to up sell anything that I hadn't asked for. I was literally able to sit side by side with Jason in figuring out my contract/sales price and really felt like he was being completely honest with me regarding all the numbers. Heck, I ended up buying my car for ~$3k below invoice without any haggling. Although he did scheme me a little bit on my trade-in by leaving out some options for the Blue Book value, which was my fault for not paying attention. All-in-all, Jason seems like a good guy and very easy to work with. Give him a call if you're looking for a new BMW!
03/18/2011Provided by Citysearch -
I bought my mini cooper from a BMW salesman on a late Sunday afternoon. We got there at 3pm and ended up driving my mini home around 6pm. Sales person Michael D'amico took care of me from finish to end, making sure I got my floor matts and spare key courtesy of BMW Sales department. Aside from the wait to speak to the financial guy who cooks up the contract and finalizes all the paper work, I got my mini for a GREAT price and I couldn't have asked for a better first-time car buyer experience.
03/14/2011Provided by Citysearch -
After a different BMW location ( cough:: in glendale:: cough) screwed up my ride (royally), Long Beach BMW just put me in a sweet new 135 M convertible as a loaner and took care of all of my needs! Did you hear that? an M series as a loaner???? woo whoooo! They were SUPER swamped over Thanksgiving and I didn't even have an appointment! Props to Maribel and Tom in service...I am a customer for LIFE!!
Melody was EXTREMELY helpful and informative about what my car needed. She helped me to make the best decisions for my budget! I am a teacher and money is VERY tight right now! She was, also, there a few minutes early which helped me to get to my school on time!
From sales, to finance to parts and service, I've always have great service at Long Beach BMW. I absolutely love my Mini and I got an amazing deal.I definitely recommend checking them out if you're looking for a car! The internet sales department rocks!
02/22/2011Provided by Citysearch -
My first time going to Long Beach Mini was pleasant and informative. After reading several negative reviews, I was skeptical to return to lease a 2011 Mini Cooper. Regardless, I was treated well during my first visit, so I returned to complete the deal. I have to admit - I was waiting for some misunderstanding when it came time to sign the contract - but everything was exactly as previously discussed. Ali was a great salesman and the manager and finance team was accommodating. After the contract had been signed, I decided to add one last thing - Even though it was late - they re-configured a new contract. We love the Mini and appreciate the team at Long Beach Mini for making our experience great! ps. We received a great price for our Mercedes trade-in!