Zoo Babies: Winter 2018 »
Check out the cutest newborns from zoos around the country and learn where you can see them.
2045 Paseo San LuisSierra Vista, AZ 85635
Serving the Sierra Vista Area.
Best veterinarian in the practice, here in the Southeast corner of Arizona! Dr. John has cared for our family dogs as well as my assigned US Customs…
Check out the cutest newborns from zoos around the country and learn where you can see them.
From vacation ideas to gardening preparation, check out our September checklist to enjoy the rest of summer and get ready for fall.
From household hazards to insurance, here is a roundup of our best tips for ensuring your pet's safety.
I took my dog in,he was treated Very well. other then that not good at all. they didn't give the right treatment ,so my dog has been suffering for 2 more days now. and isn't any better. they also cost way too much ,for the wrong advise.
My ferret has a swollen leg, possibly broken, made an appointment with "the exotic pet vet" come to find out they didn't even know I was brining a ferret!!! No one in the office knew how to handle a ferret. The vet was unprepared, under educated and haggled the price of the xray ($150)with her technician in front of us, only to find out it is almost $20 more than the vet told us ($167 for one xray?!) An additional $75 for each additional xray needed (2 may be needed) which they said is highly probable. Even after all of this I won't even have treatment for my ferret because they will need to refer me to a specialist! That's why I made an appointment here in the first place. I am so displeased with the quality of service and knowledge that was displayed today, I will never be back, and I will let everyone know of your awful prices! I will be taking my ferret to a vet who is better equipped. Worst $25 I have EVER SPENT! AND MY FERRET IS STILL IN PAIN!!! the vet wouldn't even prescribe something for the swelling. Save the trouble take your sick pets to a REAL clinic!!
This place is efficient when providing accurate care for our four legged patients. they are pricey, if you are willing to pay it is worth the headache of not knowing what may be wrong with your pet. I unfortunately had the displeasure of bringing my dogs there this past month....I scheduled an appointment for my dogs almost 3 months in advance for an visit due to international travel. They called me to reschedule the week before, and I obliged. But then called again the day before to reschedule again because there vet tech handling my paperwork was on her day off. It is not my problem for the poor mismanagment of scheduling. And amongst the conversation, the (ladies @ the front desk) decided to let me know how "lucky" I was to have the vet tech that called out, to come in on her day off to service my dogs! Well I dont know what there definition of professionalism is but she was extremely rude, and distasteful in her attitude. Never bringing my dogs there again.
This place knows they have pet owners captive, since choices are slim in the area. My dog had a fracture for that it cost 416+ and I returned in two weeks so they could see how things were going, yep another 416+ dollars. These people charge whatever they want since they know there's no place else to get service/care for your animal. Isn't there an association that regulates this type of thing. They are polite and sem to care but I did not care for the cable around the neck even though my pet had a coller.
Only 4 stars because we have not been going here long enough, but they have been great so far! All the staff is polite and our dogs have been treated well. No treatment has been more expensive than similar treatments we have had in other locations, states.
In case VCA – or any vet or vet-related person – reads this, let me give you some tips from a very discerning consumer of veterinary services:1.Don’t pretend you know things you don’t, and don’t assume that I don’t know some, or even a lot, of information about my pet’s condition. When you pretend, it destroys your credibility almost instantly. Instead, tell me that you have not dealt with this before but are going to consult with someone to make sure we get things right (and then do so!). It’s okay with me if the appointment takes a little extra time; I very much appreciate your concern and wanting to get things right. I will trust that you’re competent in other areas, and will suspect that you are about to make yourself so in this one, too. And – big plus – I will begin to trust you.2.Learn how to deal with people calmly and compassionately. Most people who spend their hard-earned money on vet care love their pets, often like children. Thus, in this field, emotions can run quite high. I need someone who can help me sort through what’s going on and who actually cares about my pet and me. If you think I’m rude, that means you’re not getting it, and you need to cultivate more compassion and people training. Know this: Even if I respect the care you provide, if I don’t like you, I will never come back. 3.Don’t – DO NOT – hard sell medical procedures to me. (For that matter, don’t try to sell them to me at all!) Your attempts to manipulate me into paying for procedures evokes disgust and anger, and destroys any trust I might have in you. Worse, for you, it means I won’t come back and I won’t recommend you to my friends, and I am a vocal person with a community presence. Instead, provide information to me objectively, and don’t be afraid to tell me that I don’t need something that I can clearly do without. Show me that for you it’s at least as much about caring for my babies as it is about making money. If you earn my trust, I’ll be back, and I’ll tell others to come here, too.4. Don’t – DO NOT – try to make me buy things my pet does not need. Let me say that again: DO NOT TRY TO SELL ME THINGS MY PET DOES NOT NEED. It not only evokes the emotions listed in #2, it makes me *so* completely disgusted with you that not only will I never come back, I will begin planning how to let others know that you are the absolute wrongest place to patronize. There is no alternative for this one, or any way to make this practice less unethical or wrong. It tells me – it screams to me – that you care only about money, and that my pet’s health and safety comes in second. Once I believe this, you will never see me again, and I will go way out of my way to tell everyone I know what I know about you. You will lose far more money than you would have earned had you not tried to sacrifice my pet’s safety on the altar of your greed, I promise.
I brought my diabetic dog in for treatment because he wasn't feeling well. They provided an estimate of $790 to $910 for hospitalization, testing, and care until the next morning. Having no other alternative on short notice, I consented to blood/urine testing and care just for the day.The experience was horrible. I waited 30 minutes in line to pick him up. They are always short staffed and the customer pays for it. They charged me a few dollars short of $800 for roughly 7 hours of care. I'm not a vet, but I knew it was highly unlikely that they pumped 3 units of IV fluid into my dog in 7 short hours. I questioned this and the Apache staff reluctantly agreed that they only used 1 and offered to refund those expenses. There was medication I paid for that was never given to him. I had to point that out for them for to agree to a refund. After 30 minutes of debate, I was finally refunded $92. I returned home only to find more discrepancies, so I returned the next morning. The office Manager MARY got downright nasty with me, telling me I disrespected her vet and the rest of the staff by not wanting to speak with the vet when I picked up my dog. That woman should never be employed in a position that requires customer contact. A person in that position should never raise their voice at a client or display hostility. This was unprovoked. I had to call the corporate complaint department for further assistance. A short time later, I got a call from a contrite MARY apologizing and offering another refund of $100. Long story short, this place is a rip off. I identified nearly $200 in charges that I shouldn't have paid for in the first place. Those are only the ones I identified. Were there more overcharges? They charge too much to begin with. The total cost of services rendered should have been less than $400 (in another unnamed vet's opinion). Lastly, the attitude displayed by the vet I met with was pretty much "pay the price or put him to sleep". That should tell any pet owner what they need to know about VCA Apache. In my opinion, they don't care about the animal, but only how much they can gouge the owner. My dog is doing well. That's only because I got decent care at another hospital thereafter.
Choosing the right vet for your pet can be tough. After all, your furry friend can't tell you how he or she feels about the doctor. Even though you're not the one treated by the vet, whoever your animal sees is obviously your decision. Since many veterinary diseases and injuries can turn into emergencies very quickly, it's important to have a go-to vet. This way, you can ensure you'll know whom to see when your animal needs care.
Speak to your friends and family about vets who've treated their pets. You can even talk to your groomer or an animal shelter worker for referrals. When you visit the clinics you've been referred to, check that the facility is clean, animals are separated and the staff is calm and courteous. Not all clinics are American Animal Hospital Association accredited. This accreditation isn't a legal necessity, though a clinic that's AAHA-accredited is guaranteed to offer high-quality medical care. To receive accreditation, the clinic has to meet the AAHA's standards in the areas of facility, equipment and quality care.
If you're looking for a specialist, you want to make sure he or she is board-certified to practice in that specific area of animal medicine. You'll want to make sure your vet is also convenient to visit, so there are factors to take into account.
The type of animal you own should play a part in which vet you choose as well. While your options are vast if you have a dog or cat, you may have to visit an avian clinic for your bird or an exotics clinic for your snake.
Just as there are many types of doctors, there are many types of vets. Some focus on livestock or house pets, while others may specialize in dentistry or surgery. They may work in a veterinary clinic or zoo, working specifically with the animals housed there, or travel to farms to work with livestock. Since horse racing and other equestrian activities are so popular, some vets are trained to work just with horses.
Diseases, like malaria and yellow fever are also transmitted through animals. Some vets have insight to diseases that affect both humans and animals. Vets have contributed to the treatment and cure of many diseases that plagued both humans and their furry friends.
Government agencies employ veterinarians as well. When an animal comes from a foreign land, these vets quarantine them and check for any diseases that may be present in an effort to control new diseases that can be brought into the country. Other Specific types of vets include:
A vet assistant works alongside the veterinarian and helps out around the clinic. In some cases, they may assist vets in surgery or restrain struggling animals during tests or lab work. The everyday duties of a veterinary assistant include; monitoring and caring for animals after surgery, keeping medical records, cleaning animals' teeth, feeding and bathing them, cleaning cages, sterilizing surgical equipment, giving animals medication, collecting samples for testing and performing laboratory tests, and offering grief counseling to pet owners.
It's a good idea to bring your pet to the vet regularly. This way, he or she becomes familiar and comfortable with the care providers, and you can stay on top of your pet's preventative care. If the animal is small enough, bring it to the office in a carrier. Just as you visit the doctor for a yearly check up, you should bring in your pet for regular check ups as well. During a routine veterinary visit, the vet will probably begin by asking you if there have been any changes in your pet's behavior or habits.
The vet will then take your pet's vitals, like weight, temperature, pulse and respiration rate, and perform a physical examination of the pet. During a physical exam, the vet checks the abdomen for swollen organs, and the legs, feet and joints for any potential problems. Depending on the age, breed or condition of your pet, your veterinarian may also check the eyes, ears and mouth.
When your vet conducts a full body examination, he or she will check out your pet's coat and skin, noting any hair loss, itchy spots or lumps. Keep note of your animal's shedding habits so you can let the vet know if anything seems abnormal. The vet will check for parasites, fleas, ticks, mites and heartworms as well.
Vaccinations are also important to your pet, especially if you have a cat or a dog, and your vet will suggest that you make sure they're current. Keeping up to date with vaccinations can prevent your furry friend from getting distemper, rabies, hepatitis and lyme disease. Some vaccinations last longer than others, so speak to your doctor about staying caught up with your animal's shots.
Just like your own health insurance, you want to make sure your animal is covered before he or she needs veterinary services. Some common animal surgeries can cost thousands of dollars, and you don't want to end up having to foot a surprise bill that costs more than your paycheck.
There's no set price for pet health insurance. Costs can depend on factors such as where you live, the age and breed of your pet, and how much coverage you want. Before you take out a pet insurance policy, you'll want to meet with your vet to go over what he or she thinks your animal should be covered for. Many vets believe that you should make sure cancer, chronic disease, hereditary and congenital disease, and common breed-related medical conditions are all addressed in your policy.
Some pet owners can't afford insurance for their pet, so there are other options to make paying for surprise pet visits as easy as possible. Some pet stores have wellness plans - which tend to be much cheaper than an insurance policy - that offer shots, check ups, screenings and discounts on various procedures your pet may need. A lot of veterinary offices offer payment plans for pricey procedures as well, as long as you have decent credit history. For a last-ditch option, there are even privately funded organizations that offer pet owners financial aid for their pet's treatments.