After multiple attempts to resolve a billing, I had to let others know how unethical and unprofessional the billing practices are at the YMCA. I have more than 4 emails that were sent, all the information and screen shots, along with calls to corporate, admin assistant and account manager. I only got 1 call back and the person stated there was only 1 person that could issue the credit. That was over a week ago. So the issue is, we signed up preschool, the registration was paid on the 28th of October and I needed to pay the monthly fee via Credit Card. The person taking the registration said I couldn't pay via credit until my online account was created. After 7 days of waiting, no email was sent or mail letter delivered, that I had an online account created. I was charged a $15 late fee for non payment on the 7th of Nov. I called to address and was told my account was created on the Oct 28th. This was Friday and payment needed to be done by Tuesday. Ok, so I get the info to log in finally on Nov 8th. Now I follow the instructions and the site says no account found. Ok, so I try my wife's account, no bill due. Hmmm, so I create an account, emails say not too, but nothing is accurate, so I create an account, and still no balance due. After another contact attempt, the bill and late fee are magically on my account. So even if I was given the information, it seems the website wasn't setup correctly or setup at all and I have all the screen shots to back this up. The only statement made to all this was payment could have paid with cash or check. Mind you, we were on a waiting list, so it was last minute signup and the start date was in Nov. on top the responsibility of the billing person to have my account setup and delivered for payment. If I could not have paid due to an issue in the account setup, don't you think the late fee should have been removed.
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