Good fresh seafood that doesn’t cost a lot
Good food and good service
We used to order from Shanes 2 and 3 times a month as they are just a couple blocks from us. However we are close to done. The fish is not fresh fried and crispy tasting at all. Ordered the corn on the cob and got 1 half piece, was 2 pcs on the menu. The girl said I was wrong. Asked for special sauce (got 1 pound of catfish) and they forgot to put ANY sauce in the bag.The new potatoes were gritty as if just tossed in pot to cook unwashed.Ordered by phone to pick up at window. Sat at window for a long time. Finally drove around and walked in. They said they normally do not staff the window.Just not worth the money. About $26 dollars for 2 of us and we can go to Jans and get delicious fresh and well fried and well seasoned crispy catfish for $30 and have slaw, sliced onions, french fries, pickled tomatoes and bean soup. And carry enough catfish home to make a meal the next day. No comparison. We are pretty much down with Shanes. Do not know how they even stay open.
Tried to call in an order and was on hold over 30 min but could hear all the wait staff talking and laughing in the background. Friend tried to call on her phone and no answer. Thats poor service.
Horrible service and crooks. I went there and ordered and was charged twice and when i went to them for explanation all i got was the run around. No corporate office number to reach out to. Lady at the window just kept saying over and over I don't and it's sad to say i think she really didn't know. The staff is not properly trained at all to handle their company errors. Ok food i guess but i will not be returning due to feeling like I've been robbed. I will be filing police report if this matter is not handled properly
Ordered over the phone and picked up my order. When I got home the burger was completely undressed even though I didn't order it plain. The buffalo chicken wings were so salty, my husband couldn't even eat them. The dirty rice was mush and the cheese sticks didn't have any marinara sauce as the menu indicated. The child's grilled cheese was nothing but a greasy bun grilled inside out. I immediately called the restaurant and.let them know how horrible the food was. They told me to call back on Monday at when the manager is there. I called as directed and someone took my number and said the manager would call me back. I still am waiting for them to call. This is the worst food I have ever had. Don't waste your $
I ordered catfish. When I got home I noticed it was Swai fish instead. Please add Swai fish on your menu instead you selling it in the place of real catfish. So angry. You can't fool everybody . Server 318 Table 5003/27/2017
2 hour wait, and still didn't get full order, service was terrible.if you ask for something it takes so long to get it, you will be finished with your other food
I went here to get a to go order and they charged me a 11.49 tip on a To go order when do you tip on a to go order so I never been back !!
The best peanut butter explosion dessert Is was awesome bar b q sandwhich was good Keep it up good service !!