I hired Comfort Keepers to clean my home as I cannot do it myself anymore, I walk with a cane and walking is very painful. Also my husband has had 2 strokes so I really needed help.I felt so good when I hired them. Had to put up a deposit (2 months of what my bill will be). And they hold it till you stop their services. But I felt I now had someone to help me and I could add hours when I could manage the extra cost.The girl was to be here last friday. First visit. She did not show. She was to be here from 9 to 1 that first time and 3 hours each visit thereafter. NO SHOW. I called the office. The manager called and said she would check. The girl was not answering her phone. Manager said she would get someone for us. She would call back in 20 minutes. Nothing. I called and kept going to voice mail. Finally I was told they could get no one for me.I had the sheets lying on the couch and the cleaning supplies and paper towels on the counter. All set for them. Had to cancel appointment I had set for later that morning. All in all I made half dozen or more calls and most went to voice mail. I told at least 2 people that I did get what happened and nothing.The COO suddenly was on the line from Lake Charles I think, not sure, but she seemed upset when I told her about no show and etc. Told her I had a big thing of paper towels in the trunk of my car that I was going to get the gal to carry them in for me. I had carried everything else in but that was too heavy. She sent out the manager from here in Shreveport to carry them in for me at no charge.And she said she would make things right for me. To give her till monday. This is sunday. Meanwhile I am thinking, with private help they break things, steal things and just do not show up. So I thought Comfort Keepers would be the thing. Well, I am thinking if you cannot do it yourself, you are flat screwed. So I am back to checking around for private help and will also see what CK tells me when they call back. But I must say I am real let down about it all. I will try to let you know what happens. I also needed them to take me for my cataract surgery but now I am thinking if they cannot show up to run a vac how can I depend on them to pick me u for surgery. We have no family in this state and our friends all moved away at retirement or died so we are very alone. I thought I had found a company that would help us. Now wonder if help even exists.Will try to let you know what the COO does on monday if I can find this site again. And of course you can get back to us if you like.
9400 Village Green DrShreveport, LA 71115
From Business: United Home Health Care of Shreveport is a health care agency that offers a range of home care services to patients in their homes. It also serves patients in ass…
The doctor was really nice and we didn't have to wait for long period of time. I also like the fact we can call the office for other resources.
The services that have been provided to my family, and specifically to my two granddaughters, have been incredible. I have seen two frightened young girls who fought out of fear, become more secure in themselves. They now have a more positive outlook on life because knowing they don't have to be afraid in the future gives them room to do all kinds of things. The office staff was really sweet and made sure that it was an absolutely positive experience. I can see why these people chose the line of work they are in, because, I can see that they really want to help. They aren't out to over-medicate and ignore like some other agencies. My granddaughters are never uncomfortable with any of the people they've dealt with at this facility. Our crisis therapist has become a member of our family; she has helped us through situations that very easily could've been horrible and she has instead, turned them into learning experiences. My girls are happier for it and I think that's the most important statement of all.
I like how considerate my counselor is and I like the help that the company provides. It's a bit more comprehensive than what I expected. Being able to do at-home services helps and my counselor has a flexible schedule so no matter what happens, she is there for me.
I rate everything a five because the service has helped me a lot with the things I go through and the employees work really well. I think they are all really professional. I love the fact that they come to me to provide my services so I can get the help I need while my grandma is at work; otherwise, I wouldn't be able to get to their office.
Everything at Mental Health Solutions is professional. I did have some slight friction with the office manager my first time up there, but she could have been having a bad day. They are the best agency I've ever been with! Anyone who will come out to my house when I have transportation is amazing! Every time my therapist finishes a session, she always reminds that if I need anything at all, to call her, no matter what time it is. The staff is readily available and professional. My therapist is professional and excellent and I look forward to therapy now, where I did not with previous agencies. Mr. Gianforte, the CEO, was absolutely professional, courteous, and respectful when he completed my assessment. My parents have interacted with Mr. Gianforte and my therapist and were very impressed with both of them. As far as co-pays, my insurance company has covered everything one-hundred percent without any problems.
Very professional and caring staff. Owners are knowledgeable and up to date on trainings which made me feel more at ease about care. I would recommend this company to my friends and family.
I have been with this company for 3 months and have had 3 different people since I signed up. The first one came two times, asked if I would consider her if she went into business on her own and then called the company and said her car needed some repair. And she never came back. I was left sitting and waiting until I called the company and found they were closed every other friday. Called the emergency number and was told (when they called back) that he (the director did not do the staffing, but he would make a few calls and see what he could find out. It seems that they thought the girl's car would be ok by next day, but she never called or spoke to them again. Tony said he would find someone else. By then I had waited 45 minutes and knew it would take another hour or more to get anyone so I said forget it.I got on internet and started looking to see if I could find the girls phone number and what I did find was a warrant for her in Texas.I called the company about this and was told they only check in Louisiana. But I know it was listed there too.Second girl came. Did a beautiful job of dusting, etc., came twice and quit the company saying she had too much going on in her personal life. 3rd month and 3rd girl. Very pleasant, acted sedated. Did not seem to be able to read. I put all cleanser products on counter and she went under counter ??? and used my degreaser dishwasher liquid to mop my vinyl kitchen floor and my bathroom tile floors.I said no you should use the Pine-sol, that other stuff will make us fall, slippery gunk. So she used the entire half=bottle of Pine-Sol to redo the floor.She broke the end caps off my mini-blinds, maybe hit them hard when using swiffer. Broke hanger off my swiffer taking it off the hook.And put the wet mop in the broom closet before leaving which I did not realize until I noticed no mop in bucket in the laundry room. So soaking wet mop was on top of dust pan, broom, swiffer, dust mop, etc.I was very nice and let her go in 2 and a half hours instead of 3, said she had done plenty and could go. A waste of money and more money to spend to buy more cleaning products.After she left I noticed her large handbag on a chair. She had forgotten it. And my husband came in with her cell phone charger that was plugged in and laying across the floor. She had been on her cell about half the time she was here, making and getting calls.I am talking with another company next week. Hopefully this one will work. She came back to pick up her handbag about 2 hours later. And asked me if I would use her if she quit the company and went out on her own.Hopfully this other company will be one I can count on. With no family in this state it is hard and I had hoped for people I could depend on. I would say NOT this company.
My mother hated it here ! The smell as you walked in the door was soooo over kill to kill the smell of the pee on the carpets and the room my mother was in was nasty ! the first day she was there and i saw on the wall poop that never got cleaned for 2 weeks ! they had droped my moms meds on the floor and lifted it there for 3 days and the floor was sticky ! and i spilled water on the floor and got a towel to clean it and the filth that was on the floor was just gross! She paid to be there and and they get paid to take good care of my mother or your farther and if it wasn't for the elderly kids having to put them some where and to think they are getting the best of care there not ! i would never but a sick dog in here for any one to take care of !
Very unprofessional!! They had me pay $250.00 up front and said this would cover everything for the month including group sessions. I get there for group and am told I have to pay another $50.00 and when I ask about my insurance, which I have Blue Cross Blue Shield , the woman at the window says they are having issues with my insurance company. And when I repeated to her what she said at my last visit about the $250.00 would cover the group sessions she rolled her eyes and shrugged her shoulders at me. So I get out side and call my insurance company and they inform me that this office is under investigation for insurance fraud, over charging and billing fraud for charging patients for days they never went on and for things that were never done. Then I called the Better Business Bureau and am informed that the Dr's have had their licences suspended for improper patient care.