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Whatever You Drive, Drive A Firestone

General Info
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust ? all of which add up to a total car care experience.
Extra Phones

Fax: (318) 686-1750

TollFree: (800) 367-3872

Call Us: (800) 367-3872

Services/Products
  • Radiator Service
  • Car Auto Batteries
  • Disc Brakes
  • Starters & Ignitions
  • Firestone Tires
  • Ignitions
  • Tune-Ups
  • Engine Services
  • Bridgestone Tires
  • Vehicle Inspection
  • Car Auto Wiring
  • Tires Service
  • Engine Repair
  • Steering & Suspension Services
  • Rotors
  • Brake Services
  • Repair Services
  • Radiators
Brands
Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
Payment method
master card, visa, amex, discover
Categories
Tire Dealers, Auto Oil & Lube, Auto Repair & Service, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Brake Repair, Mufflers & Exhaust Systems, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels
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Tatter

11/14/2011

Provided by Citysearch
Overall
Beware! do not use this place!

I took my car into firestone to have the oil changed and to have 4 brand new tires mounted and balanced. When I received my car back it was missing the center cap in one wheel and another wheel had the center cap really banged up and cracked. I took this to the store manager and he told me that he would take care of the issue. That made me feel a little bit better. About 5 days later I got a call that my center caps where in so I stopped by to pick them up. When the tec attempted to put the center cap in the first wheel the one that did not have a center cap it did not screw in due to they somehow stripped the hole. The other one went in fine with no issue. So I had to contact the store manager once more. He said that they will just get a new rim for my car and I thought that finally they are going to maybe fix the issue that they messed up. Well the store manager told me that it was going to take a few days to get the money together so I was like why is it going to take so long? He told me that it was a very pricey rim. I went to the Mazda dealership to find out the price. It was around 1,100 by the time everything was said and done. So I went back to talk to the store manager and I told him that I would let him fix a few issues that I have with the car if he would rather do that then have to save up for a rim and he agreed to do so. We agreed that he would fix the vibration in the wheel, the rear driver side brake caliper, the idle for the car that consist of the rpm and the air/ fuel ratio gauge, the aliment and the gasket. Now he fixed the brake caliper and the two front rotors. He could never find the gasket so I went out and looked and I found it and paid for it myself at orileys! He did put the gasket on. Now just the other day I had a blow out on my front right wheel. I found out that it was due to not having all of my wheels lug nuts all the way tight. It was wobbling. I called the firestone 1-800 number at that time because that is just crazy to not have all of my wheel lug nuts not tight. Then I went back to the store and talked to the store manager he said this is a never ending issues with this car, I was felt that that was making me feel like I

latonyapm

09/12/2010

Overall
Ok service but makes you not want spend your money there.

Service ok but not wise to go on a Sunday. They do an ok job but not friendly act more annoyed you are there. They try to be polite but you can tell by the answer the phone it is hard for them.

Details

Phone: (318) 300-4574

Address: 8902 Jewella Ave, Shreveport, LA 71118

Website: https://local.firestonecompleteautocare.com/louisiana/shreveport/8902-jewella-ave/?lw_cmp=IYP_YPC_MLP_16594