I had the most awful run around experience. I went to Jacob location to apply for auto loan , had to constantly call to check status. Then I came to Fern location. I gave all information needed. I had to go in person to check my status , because it was hard to contact loan officer. After all I went through with this bank , she finally call to tell me I'm nor qualified. No one even offered to help with my score or other offers, only closed doors. Overall , I was not pleased. It shouldn't take almost a month to say i wasn't qualified . I will be closing my account and handing them their credit card back ,
Great place very friendly people. Nice location. Service is the best, they have you in and out in a second. And love the free suckers they have.
They lie and tell you that they have to hold your check for 10 days til it clears, (even though it's a Social Security check), so you can't use any of your funds. Took my check back, went to FSNB in Walmart and opened an account, and surprise surprise, the funds were available immediately!
I had a business check from my employer that banks with Capital One. They charge non members $7 to cash checks from THEIR business accounts! What a rip off! I'll NEVER visit another Capital One. Walmart doesn't even charge that much.
Customer service out of this world. Whatever the case or need maybe,resources are in place to serve the needs of the customer.
I've been a member here for about 5 years. When I joined, they had great hours, now they're terrible, not even open on Saturdays. Today I got there 2 minutes before 5 & they were closed. 5 is 5 by the time Verizon gives me on my phone. I think I might have to change credit unions. Another Credit Union is open till 6, has 2 locations & open on Saturdays. Sorry Pelican
I love this branch. Every time I go there everyone is so courteous and helpful.koko
Very negative customer service..I've been waiting for a half hour to cash a check sent from my insurance company..makes no damn sense
no stars.......could not have had a worse experience......their appraiser was not even certified and when i finally got a copy of it, the guy who said he appraised it was from s. louisiana and did not even come to my house in n. louisiana (even though he said he did in the report)...I filed a complaint with the state appraiser's board and the office of financial institutions