This is the worst nursing care center ever. This place has changed names so many times now it's Highland Place. My mom was here for a foot problem ended up with bed sores and the other foot infected her vagina area infected, pneumonia and a unitary tract infection. I warn you Don't admit your family members at all!! Beware. If you want your family member to live, you better run like Usain Bolt .....
My mother was there for almost a year and the experience was aweful! The nurses are rude and lazy! The aides are liars and rarely bathed our bed ridden mom and they would lie and say that they did! The administrator Vicki Ott is so unprofessional and she will smile in your face and act like she will handle a problem but she does nothing and it got so bad that I filed a complaint and they were cited and we moved our mom! This place is AWEFUL PLEASE BEWARE!
I have tried to call (318)631-3426 all day to check on my cousin Tony Messick but have gotten no answer. If there is another phone number I would love to have it. Suzanne Messick Chavez 318)471-5964
Great facility! Staff is super friendly and goes out of their way to assist. Always activities going on for the residents! I visited for the recent family BBQ and had tons of fun. They even had folks up dancing to the music!
Doors are unlocked late hours of the night. I was able to walk the halls of this facility and no one inquired on my visit. It continuously smells like urine no matter when l present. The staff tries to go out of their way once acknowledging a visitors presence. The caregivers are very unprofessional, their language is offensive and show no concern in the visiting party at the facility. Profanity is used with and towards the patients. Staff on cell phones in hallways, conversations about personal affairs are being discussed openly. Patients walking into other patients rooms in late hours of the night. In my personal experience this not an upstanding facility and l would NOT REFER ANYONE TO THIS PLACE. NO RATING, NOT WORTH A STAR!!!!!!!! HAD TO POST AT LEASE ONE STAR IN ORDER TO POST BUT THAT IS INCORRECT- NO STARS FROM ME!!!!
one month in and not happy with this place. allow some residents to scream profanity and holler all the time, disturbing other residents. residents wait hour or more for assistance. residents wait all day for water or if water given it is foul. misinformation about billing procedures (private pay) provided. misinformation about medicaid qualifications provided. rude staff in cafeteria-my family member has been left there without help to get back to room. I'm moving them out as soon as I can. I should of known better than to move them into a "for profit" facility.
The facilties are top notch very clean and the Director Chris is responsive and great with his staff. The staff is very helpful, professional and friendly with the time spent there in rehabilitation from pancractic surgery, The service, food, activities and staff support. The head floor nurse there Christina is knowledgeable professional beyond words. We had our mother there and regarding our visit and family stay, these people went above and beyond to assist my mother in returning her to health. There Physcial Therapist there is top notch. Will use them again if ever needed. This is a real review from a real family that was at the Guest House.
Staff not too friendly. When We admitted the room was not what I was expecting- was not impressed.
Friendly and outgoing staff , has a light atmosphere. This was the second nursing home we had been to, and Nurscare was wonderful to us!
Great place overall and wonderful staff! The receptionist was very helpful!