We thought they were great to work with while finding what we wanted, picking out the tiles and accents for a kitchen backsplash, but the kindness only lasted until the sale. They did the estimates on what we would need for the various tiles based on our measurements (which came from the cabinet drawings, so measurements were good), yet they don't take back tiles not used. THEY overestimated but YOU pay for it! At $10 a piece (and they were sold by the piece) and a dozen leftovers, it wasn't a cheap overestimation on their part. If they overestimate number of tiles needed by per-item cost (per piece, per box), they should take returns. Their excuse is that they would have to ship it back, but I don't buy that. The tiles can stay in their inventory. Also, we didn't get a per-item price or detailed listing of costs until I asked for it (got it after delivery). If you deal with this company, be aware of the little ways they will rip you off (I had no idea shipping was $117!). We'll stick with Lowe's/Home Depot after this.