I was very pleased with the service and advice I got at the Bike Pedaler. I'm not an avid bike rider, just a weekender, and I wanted a good bike to get started. They were able to evaluate my needs, and steer me to a great bike for my level. I realized that I could probably have gotten a cheaper bike at a "big box" store, but I wanted to get a better bike that I'd not be disapointed with in a couple of years. I love my bike! It fits me well, and runs like a dream. Then, after a mishap with my quick release front tire (involving my own car running over my own tire!) they were able to order me a new tire and it arrived the next day. I had to ship my bike a couple of months later and they did so for a very reasonable fee. They did a much better job than I'd have done myself, and they got a very resonable rate to ship to Maine. I felt I got excellent service with a smile, and couldn't speak more highly of Bike Pedlar!