My low rating is due to the cost of the service. The repair person arrived within the scheduled time - actually he arrived early. He did call me and said he was on his way, which was nice. The issue was that the water dispenser in my fridge wasn't working. I had read the owners manual for possible issues to fix before calling for help. I did all the recommended things, but still no water. So, I went on-line to schedule a repair and explained that the problem as probably an air bubble in the line or the line was frozen. When the technician arrived I explained all that I had done to try to fix the issue. He immediately took out 4 drawers and felt around the back of the refer for a leak, or ice buildup. He determined in 1 minute that the line was frozen. He then gave me a quote to fix the issue - $308. I authoried him to do the work. Then, he spent less than 5 minutes to put some silicone caulk around the housing at the back of the fridge. Thank goodness I had a 20% off coupon. He put the drawers back in. The total cost was $244. $99 for the "diaignostic" and another $144 (with tax) to put a bead of caulk around the housing. Good thing that he didn't charge me for the caulk. It may have cost me another hundred bucks. I just think that the cost for this very simple repair is outrageous. Oh! And then, of course, he wanted to sell me a repair contract for another $98. I declined.
I rated this repair 2 Star due to a couple things. Never had 2 workers come for an appointment so not sure if I was paying for 1 or 2. My dryer is downstairs, had been with them but had come up to living room when the gentleman doing the analysis decided what was wrong. Instead of coming to me for OK to continue, he yelled at me to come to him which I didn't appreciate. He told me the 2 parts he said I needed and I gave him the OK to do the repair. When those 2 parts were installed, he tells me that I need another part. He said that he would have to make some calls as he didn't think he had it in his car, I am now wondering what this part will cost as he was not telling me. I didn't know what my rights were if I decided that the price was too high with another part. He was back in 2 minutes and didn't seem to have another part with him and said price would be 2.00 more. The other guy didn't seem to do anything but mess on his phone. I felt that their Customer Service was not very good.
this was rescheduled appt. because the 1st they would not be coming until outside the 4 hr. window, so I had to reschedule. As usual, the problems were all something I needed to do b/c it was "functional." Have had 4 yrs., not ONCE have I had glasses without film -- all despite making sure no debris is on dishes when loading, using different but quality cleaners, running water so its hot before starting D/W and even spending $13 for a D/W "cleaner" and still filmy glasses -- worse than when loaded them in. Service tech was okay but he didn't do the Mayo on glasses test another Tech did a year ago and the replaced the motor, hoping that would do it but it didn't. The Tech admitted they don't make the motors as large as they used to and thus have problems. He also said I should install an inline filter -- Seattle has the practically the cleanest water in the country.
Normally I would have rated there service a two star but they came back so soon I must rate them a five star! They came in and pretty much overhauled my dishwasher but forgot to plug in my computer so when we tried to wash our dishes we had no power. I phoned Sears service department to have them come back and figure out why my dishwasher had no power. Normally they wouldn't be able to come back for two weeks but they went out of there way to get back to us in two days. So I got a pretty much new dishwasher! I'll go back to Sears in the future for any new appliances! Thanks Sears Ernie Lewis
Overall, Sears repairmen (always men, so far) have been great. The last person went above and beyond great, procuring a part and coming back the same day and working late so that I would finally have a dryer. I say finally, because through no fault of the technicians who visited our home, the bureaucratic internal mess that Sears often is, managed to screw up the initial service order and cancel it outright. That is too long a story, but the technician that came out to make it right was wonderful and went out of his way to fix everything.
We purchase a Maytag dryer back in 2011 and when we did we also purchased a 5 year warranty on it. Good thing as apparently the flywheel that tensions the belt wore out and started squealing like a loose belt in an automobile. We called Sears repair and luckily, they were able to send a tech out the next day. When I explained to him what it was doing and he gave the drum a turn, he knew exactly what was wrong, had the parts needed in his truck and completed the repair inside of an hour. I couldn't be happier with his work.
I have a master service agreement with A&E (aka Sears) service so when my dryer broken down last week, I called. I was really surprised how easy it was to schedule and being assured that everything is covered. Two technicians came out. They are knowledgeable and thorough - got my dryer fixed and checked the washer. I highly recommend the service and will definitely renew by service contract when it is up next year.
The Sears Home Repairman was outstanding! He checked the Kitchen Aid dishwasher and went through a battery of tests to see the reason for the machine not draining properly. He corrected the problem with a new hose and then performed an overall check up service. The dishwasher works like a champ. The serviceman and his assistant were friendly, professional and very efficient. High marks all around!
The repair man was there between the times Sears said. He was very careful about our home and not to mess up to much around the repair area. He tried very hard to fix the repair on our washier for the least amount of money if possible. The repair man was very polite, work hard and fast. I was extremely impressed with this repair man and service.
The service man knew what he was doing and quickly assessed the problem and fixed my leaky older refrigerator. He recommended keeping the older machine working as the need to service it is less likely than the newest refrigerators. I Appreciated his not trying to sell me a new refrigerator.