Frank Lumber, The Door Store
17727 15th Ave NE, Shoreline, WA 98155
Phone: (206) 417-5209
Phone: (360) 362-2311
Fax Number: (206) 362-7976
TollFree: (800) 750-1921
Frank Lumber Company
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01/12/2012Provided by Citysearch -
I ordered a custom door and was pleased with the result, but I have to agree, chaos reigns at this place. I didn't hear from them when my door was ready, and I had to call them. They acted bothered when I called and gave me a hard time, asking, ""Well, if we didn't call you the door isn't ready."" Very snooty. So, I told them that it had been a while and I wanted them to check. They checked and, surprise, the door was ready. In fact, the door was on their delivery truck to be delivered that day. Great, I asked to confirm the address they were delivering it to. Again, the sales person acted like I was an idiot. It turns out that they were delivering it to the wrong address, a customer of theirs that had my same last name. The salesperson actually said he was surprised they had two customers with the same last name. After the delay, I picked up my door the next day. Again, I was happy with the door, but their customer service is absurd. They should call themselves the Marx Brothers Door Store.
07/22/2011Provided by Citysearch -
I've been in and out of the Door Store a lot, and I've always had great service and found what I needed pretty easily. The filing system is a little bit archaic, but being computerized hasn't prevented other suppliers I use from making mistakes too.
I had to write a review after seeing the negative comments others have left (Yelp had only positive reviews BTW). My experiences have always been good, and I sometimes wonder if people who give good places super-bad reviews don't bring at least some of their troubles with them... Anyway 4 stars, would change to 5 if they get computerized
07/03/2010Provided by Citysearch -
Their customer service is TERRIBLE. I have tried to give them multiple chances because their prices are so good, but the Frank Door sales staff are pompous ""jack-o-lanterns"". I honestly have had better experience with their door builders who I happen to catch walking through the store. Whoever owns this business should really take a look and a listen to how the sales staff treats their customers.
P.S. This is the first review I have ever written about a company because I was treated so poorly on multiple occasions. I hope the owner(s) see this review and make some much needed changes with the sales staff. You have lost one customer and I will make sure to tell as many people as I can about my bad experience with your company.
01/09/2010Provided by Citysearch -
About 3 yrs ago we bought two french doors from The Door Store. We were pleased with our purchase until two week ago when we found that the laminated, insulated glass was coming apart.
We called Franks and they said this was because of where the doors are on our house (soyth side) but offered to replace the glass ""at their price.""
Since the doors are in a very protected location (large overhang, trees, nearby house, their story worried me. Moreover, if I bought new doors ""at their price"" would I need to replace those doors in 3 years?
I called three other vendors. All told me that the story Franks was telling me was BS. They each said the likley problem was improper construction of the doors. These are large door and the glass is heavy, beveled, leaded glass. ALL the others said that delaminati0on was likely because the frame of the leading was not reinforced or properly supported on the bottom. They also told me to look for certain problems, esp leakage of the desiccant.
I called Franks again. This time they tried to blame it on me (why didn't I buy a more expensive door?) or my contractor (a long term friend who I trust).
One of the other stores, Seattle Stained Glass, came out, confirmed that the problme was a they diagnosed AND offered to repair the delamination for a price well below Frank's ""at their cost"" price for new glass that .. as ""Jay"" told me, would also fail in three years or so
Frank's warranty is only one year. I do not understand the effort to avoid accepting blame when you have sold a defective product.
12/14/2008Provided by Citysearch -
I've ordered doors several times and it seems everytime there is a problem- I agree with the guy who says their lack of a computer system is just crazy- but they are cheap...but ...there is a price for cheap...a custom door I ordered that was huge and over 700. came all ding up at the insert cut and they were like well just patch it with some filler- well I didn't order a custom door to patch it!
Also to the guy who got ripped off by them when they couldn't find his third, paid for door- you should have called the police, had them come to the store and file a complaint- these guys need to get a clue....word gets out!
08/27/2008Provided by Citysearch -
Purchased doors at Frank's a couple years ago. Yes their prices were good, but when we had problems we were told they were ""import quality"" doors and thats why the price was good. Doors were peeling so they recommended ordering locally made doors. Why sell products cheap only to disappoint customers. We went downtown Seattle by Safeco field and purchased the locally made (Simpson) doors for the interior of our house. Overall we paid slightly more for the Simpson doors, but we feel ripped off by the quality of doors Frank's sells. BEWARE!!
05/21/2008Provided by Citysearch -
Here's why I LOVE Franks;
HUGE selection and if you don't find what you need they will custom make a door for you.
They are both knowlegeable and helpful.
They go through all the steps on how to prep your door for paint or stain.
The quality of the doors is second to none and i've done plenty of door shopping.
They have a list of independent contractors that can hang your door and they do a superp job. Both the doors I had installed work perfectly. really...perfectly.
The first thing my guests comment on is my new front door. It really is beautiful and well work the $$ spent.
I'm heading back in a few weeks for my 3rd door (in which they said they sould cut the hole in the door for me for the cat door!) Great service everytime i'm there even if it is only for stain or sandpaper.
03/04/2008Provided by Citysearch -
So, some things that are old fashioned are good like great customer service, and some things are BAD, like not having a computer tracking system for your business!! These guys had the hardest time finding our receipt because everything is hand written and filed in some sort of archaic way designed to their advantage apparently. We bought 3 doors and picked up two with the intention of picking up the 3rd. NEVER in a million years did we think it would not be there for us to pick up, and did I mention we PAID for it?? Nope, gone without a trace. Guess they decided to forge their receipt with my signature because I did NOT pick up the 3rd door or sign for any pick up of sorts. We took it to the manager and the best they'll do for us is $50 off a new door? EXCUSE ME???? No, we paid for this, nor can we afford to buy a new door. So to those of you who think you're going to a nice non-corporate store, think again! They're in it to make money just as much as the next WALMART!!