Horrible Customer Service. As a customer for way too long I've never seen a company where there is so much dysfunction and lack of communication. Why call us for an automatic delivery to see if we want oil? Isn't this a drop-off call where the price is supposed to be more if you don't have automatic delivery. Unprofessional, unorganized and lack of management skills. Left and went with a different company. The difference is night and day. Should have left long ago.
29. Suburban Propane
Southampton, NY 11968
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From Business: Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agri…
They use to be great. It was a small husband wife company. Then they got big and forgot the customers they had when they were small. We ran out of oil one day ( after using them for a year. ) we called it was a Friday night around 5:30. They told us they couldn't get to us till Monday. It was dead of winter , we explained we were out of oil we got the o-well you should have thought ahead. I was shocked because 6 months earlier we ran out of oil at like 11 pm and they came right to us. The owner use to be the driver dilevery guy then a new guy started coming with new trucks. I guess once they took off and started getting more customers they forgot about their loyal customers. I changed to crystal fuel oil ( they delivered that day and said let me guess devoe is your company we heard they do that to customers when we told them our regular company wouldn't deliver to us. ). I am again happy with my oil company. I saw crystal fuel has some bad reviews I have never talked to or delt with a rude person at crystal so I don't know what those people are talking about. I do know devoe is horrible now.
Horrible! Was a customer for over 5 years. On automatic delivery. The last 2 years they stopped coming as they had the first of the month and I had to start calling to remind them. The office was always in seeming chaos and very vague about delivery dates and prices. Finally after calling to request a delivery and being told it would be there the next day, I came to my house 4 days later to find no heat, no hot water and the tank dry. Needless to say I'm using another company now