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Serving Families and Friends in Central Pa, Md, Va and Wv Since 1932.

General Info
H & H Chevrolet Cadillac offers a complete line of new Chevrolets in addition to the complete Cadillac line up. We also offer a complete selection of Certified Pre-owned (CPO) models from Chevrolet, Cadillac, Buick, GMC, Pontiac and Saturn. We also certify all makes and models with our unique classification system including Gold, Silver, Bronze and Budget buy status. Our GM trained Certified Master technicians have all of the training and special tools and diagnostic equipment to keep your vehicle running in tip top condition. We offer competitive up front pricing. Our Parts Department stocks a complete line of Genuine GM Parts, performance parts, replacement engines and accessories. We offer complete auto detailing for someone who doesn't have time to detail their own vehicle. The H&H Collision Center is equipped to get your damaged vehicle back in great condition. We represent most insurance companies with the Direct Repair Program (DRP). Our spray-bake paint booths will bake your paint to give you a "like factory" finish. Our highly trained body shop staff will use our frame machines and laser measuring system to pull your dented vehicle back into great shape. Other services we offer include 24 hour towing, windshield repair and a courtesy shuttle. We also can arrange rental cars by Enterprise, and we offer competitive up front pricing. All of our friendly staff will provide professional, courteous service to you at all times. We are located at the corner of Walnut Bottom Road (PA Route 174) and East King Street (US Route 11) in Shippensburg. Take Exit 29 off of I-81 and go one mile west to H&H. We look forward to seeing you. With thanks, Mickey Nye, Dealer.
Hours

Regular Hours

Brands
Chevrolet, chevrolet, cadiallac
Payment method
debit, amex, financing available, cash, travelers checks, check, discover, master card, visa
Accreditation

National Independent Automobile Dealers Association

Better Business Bureau

Better Business Bureau

Better Business Bureau

Categories
New Car Dealers, Automobile Body Repairing & Painting, Auto Engines Installation & Exchange

Reviews

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youdecide143-2

01/11/2013

Overall

Mr. Nye,

While we appreciate your response, we would respect it more if there weren't so many errors present. The bottom line is this: we were not satisfied with our vehicle or with H&H's response to our dissatisfaction, and we will not recommend to any of our friends, family, or acquaintances to purchase a vehicle from H&H.

youdecide143

10/22/2012

Overall
I bought a truck from H&H Chev...

I bought a truck from H&H Chevrolet in an 'AS IS" condition. The salesman told me that the truck was being sold "AS IS" because they did not want to spend money to make sure that the truck would pass inspection. He listed all of the issues that they were not willing to fix. This included replacing tires and replacing an aftermarket exhaust. Once all of the issues were listed we negotiated a price based on the list of problems. Three days after I bought the truck I found a major issue with the engine that is going to cost half of the value of the truck to fix.



I contacted H&H to tell them that I was not happy that I found such a major issue three days after the purchase and that they did not disclose this issue to me when I was discussing the "AS IS" condition and subsequent price negotiation. They agreed to inspect the vehicle to confirm that the issue did exsist.



After I had confirmation of the problem I talked to the sales manager and the general manager to try to work repair price negotiation out with them. They told me that there was no indication of the failure before they sold me the truck and they knew nothing about it. This is a point of contention because they have trained technicians who would have inspected the truck upon trade in and would have found this obvious issue. I made them what I considered to be a very reasonable offer and offered to pay for half of the repairs. They refused to negotiate with me and would not drop the price of the repair from what the service department told me.



My biggest problem with H&H comes from dealing with the managers and sales people, but if in fact they are telling the truth and they knew nothing about the major issue then I can only assume that their service department is incapable of finding even a very obvious issue.

claimed iconBusiness Response11/01/2012

Dear Customer, I am sorry to hear that you are upset about your recent purchase. It is our Goal at H&H Chevrolet Cadillac to completely satisfy every one of our customers no matter what they have purchased. This year, we are proud to be celebrating our 80th year as H&H Chevrolet and feel confident that it is our relentless effort for customer satisfaction that has made us so successful over all these years. During your sales transactions our Management staff reviewed a list of all the facts that we had knowledge of from the visual inspection performed by our GM trained Certified Technician. At the time of this review a $2,000 adjustment was given to you and a subsequent $1,400 adjustment was offered to you by our the Sales and Service Managers which you refused. The vehicle you purchased is a 2002 Chevrolet Silverado with over 167,000 miles. It was in otherwise very nice condition given the fact that it is 10 years old. The vehicle was priced aggressively for the year, miles and the Duramax Diesel engine and Allison transmission. It was our number one viewed vehicle on all of our web sites including Autotrader. Our Certified Service Department had performed a routine “Certification Inspection” on the vehicle and due to a list of external “issues” that we were aware of, and due to the age and miles, we decided not to perform any repairs. The vehicle would be sold with an “AS IS” designation. One of our Master GM Certified Technicians with over 25 years of GM experience conducted this visual inspection; meaning that the brakes, tires, ball joints, switches, PA inspection items etc. were examined but no major assemblies were torn down. As the customer, you drove approximately 30 miles to see the vehicle. My staff reviewed the “list” with you and upon your request to take the vehicle to “your mechanic” for an inspection prior to the purchase decision (a 60 mile round trip), permission was given. We provided a Dealer tag and the fuel and you left with our vehicle to have your own mechanic inspect it, returning several hours later. After open discussion of the list, we discounted the vehicle an additional $2,000 dollars to give you an allowance to perform the repairs you felt were needed. You agreed to purchase the vehicle “as is”. Any vehicle over 10 years old and over 167,000 miles has a risk of additional problems. We completed the transaction on Oct 9th and you returned on Oct 13th stating that you discovered excess diesel fuel in the oil when the oil was changed. My staff informed you that we would be happy to look into the cause. After reviewing with you that excess fuel was seeping from the injectors into the engine, it was recommended to replace the injectors. We were unaware of this leakage as we did not change the oil prior to the sale nor did we tear down the injectors and pump. When asked what we would do for you to help, we offered you an additional $1,400 in discounts on parts/labor. You asked my staff for even more assistance and we declined. You had made an informed decision to buy a ten year old truck with over 167,280 miles “as is” and were given the opportunity to take the truck to your own mechanic. You were also given a $2,000 discount off the price and then an additional $1,400 in discounts to resolve your problem with genuine GM parts. Factoring the low price on the truck in the first place and with all of the assistance my staff gave you before and after the sale on an “AS IS” vehicle; I believe we acted in good faith and with customer satisfaction in mind. Thank you for giving me this opportunity to be heard. Sincerely, Mickey

This listing has been claimed by a business representative.