I have taken my vehicles to Mr. Coover for at least 20 years now.... always professional, reasonable rates, and goes above and beyond the call of service. Highly recommended.
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Mr. Nye,While we appreciate your response, we would respect it more if there weren't so many errors present. The bottom line is this: we were not satisfied with our vehicle or with H&H's response to our dissatisfaction, and we will not recommend to any of our friends, family, or acquaintances to purchase a vehicle from H&H.
I bought a truck from H&H Chevrolet in an 'AS IS" condition. The salesman told me that the truck was being sold "AS IS" because they did not want to spend money to make sure that the truck would pass inspection. He listed all of the issues that they were not willing to fix. This included replacing tires and replacing an aftermarket exhaust. Once all of the issues were listed we negotiated a price based on the list of problems. Three days after I bought the truck I found a major issue with the engine that is going to cost half of the value of the truck to fix.I contacted H&H to tell them that I was not happy that I found such a major issue three days after the purchase and that they did not disclose this issue to me when I was discussing the "AS IS" condition and subsequent price negotiation. They agreed to inspect the vehicle to confirm that the issue did exsist.After I had confirmation of the problem I talked to the sales manager and the general manager to try to work repair price negotiation out with them. They told me that there was no indication of the failure before they sold me the truck and they knew nothing about it. This is a point of contention because they have trained technicians who would have inspected the truck upon trade in and would have found this obvious issue. I made them what I considered to be a very reasonable offer and offered to pay for half of the repairs. They refused to negotiate with me and would not drop the price of the repair from what the service department told me.My biggest problem with H&H comes from dealing with the managers and sales people, but if in fact they are telling the truth and they knew nothing about the major issue then I can only assume that their service department is incapable of finding even a very obvious issue.