13702 Ventura Blvd, Sherman Oaks, CA 91423
Vitellos Express Vitellos Express
Parking: Street, Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Cuisines: Caterers, Italian, European, Continental, Pizza
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
No coupons available
04/11/2011Provided by Citysearch -
Now this is a place for pizza. The best in the Valley. I've eaten here several times and the pizza is always excellent. The patio is comfortable and inviting. My guests and myself felt as if we were sitting in our own back yard with the fireplace lit and music playing. What a great Friday night.
The food is ok, management is inexperienced, arrogant and needs to be trained in customer care.
I had ordered the Vitello Burger to go on several occasions, always liked it. Yesterday I ordered it again when I came home I realized there was Prosciutto on the burger, when I called the to speak to the manager he insisted that this burger always came with Prosciutto. Pretty much insinuating that I must just not remember that I previously I asked for them to remove the Prosciutto, which is not true. I double checked the on- line menu, the burger DOES NOT not have Prosciutto on it.
The manager also told me he wasn't going to give me my money back when I hadn't even asked for it, what I did ask for was for a restaurant credit.
I did not appreciate being talked down to.