What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
We leased the truck at Martin Cadilac in West LA in Sep 2017. The absolute worse dealership. They screwed us over with the wrong contract terms and many other things. Seth the general manager told us to get lost. We are filing the law suite.
I am a BMW enthusiast. I have had multiple BMWs, and have never been in a dealership as delusional as this one. No salesperson had any idea what an F10 or F30 is. One of the salespeople who was talking to me, and was trying to lease me a F30 3-Series for $550/mo got frustrated after I told him that his offer was a joke and told me that "Maybe a BMW is too much of a car for you". I drove my BMW there. Needless to say I left and will never give them my business.
Great service, Joe is super knowledgeable and will always give you a fair price on good work. Would definitely recommend them.
These guys are good. I trust them to do the job and they do not dissapoint.
This has to be the worst, ABSOLUTE WORST DEALERSHIP/ SERVICE DEPT IN THE WORLD! Let me start with never buy a Nissan. With that said my wife was on her way on San Francisco when the transmission blew on a 2007 Nissan Sentra w/ approx 123k miles on it. Long story short, after having a shop diagnose the issue, I retrieved the vehicle and contacted Nissan about the problem, I was informed that the car's drive train had a 120k mile or 10 year warranty. I was unaware of this and if I did i would have taken the car in at 119,999 miles with that said. I had it towed to this God awful dealership/ service dept. I was told by the service dept to have the car towed and a Bill Parks will sign for it and take care of it. Well this started on Friday by Monday I had heard nothing. So my wife calls the service dept, they said they never received the car.... I contacted the tow company and they provided me with all the necessary paperwork show a "Bill" signing for it. At this point I was getting nowhere with the service dept, so I decided to take time out of my work day and drive over there to sort this out. At this point i get directed to speak with Bill Parks. Bill Parks tells me he never signed for anything and never received the car. I walked the lot and sure enough its sitting right there. Well its a good thing I cleaned the car out because it was unlocked and nobody from Nissan had any paperwork or that it was there. Now the fun part was tracking down the Key's to the vehicle. It took me looking at there wall of keys to find it. During my whole time interacting with Bill Parks he was down right rude, inconsiderate, acting as if he didn't want to do his job, he was unhelpful and left me with very dissatisfied to the point I didn't want him to do my repair. After this whole debacle at the service dept, 2 days later my wife gets a call letting us know that Nissan will not warranty the transmission. NEVER I REPEAT NEVER BUY A CAR FROM THIS AWFUL DEALERSHIP OR A NISSAN IN GENERAL, THEY ARE CRAP CARS AND A LOUSY COMPANY THAT DOES NOT STAND BEHIND THEIR PRODUCTS. I'D RATHER PUSH ANY CAR THAN A NISSAN. STAY AWAY YOU HAVE BEEN WARNED!!!!
***PLEASE READ MY REVIEW....& SAVE YOURSELF THE NIGHTMARE!!!....I took my car here to Miller Nissan Van Nuys for a power window on the driver side that would not roll up or down correctly. I just wanted an estimate but the service "advisor" told me that they would have to tear the door apart first to see what was the real problem. I suspected a bad window motor so I let them do their business. He calls me an hour later telling me that they're gonna have to replace the window motor and regulator because they are shot....and I am already $$$ into it because of the labor done so far in removing the panels of the door. I reluctantly agreed for them to go ahead with the rest of the repair because the forecast called for heavy continuous rain for several days ahead. Hours later, advisor calls and tells me my car is ready and I go to pick it up. He had a weird "guilty" look on his face and told me that while they were fixing my window motor, they accidently put a scratch on my window tint!!!...I was NOT happy!! with what went down and he offered to have the tint re-done at their tint place down the street. I instead, took it my original tint place to have it re-done because I wasn't confident that they could match the original tint and i would have Miller Nissan flip for the bill. BUT BEFORE I could even do that, the next day, I noticed 3 DENTS on the lower part of my driver side door coming from the INSIDE!!!!.... meaning the metal was PUNCHED through the door from the inside of the door and the paint was completely chipped off on the outside..... not a scratch... DENTS!!!!... so whoever was the idiot "technician" that worked on my car, for some insane reason...decides to punch through the metal of the door with some sharp object!!!!....WHAT THE F*CK?????!!!!!.... the service director comes out and I raise hell... the kicker is...they WASHED my car and gave it back to me....without saying ONE word about the dents!!!!.... like nothing had happened and that I would not notice!!.... I told the service director that they are the most DISHONEST garage/dealership!!...washing my car, giving it back to me and not saying one goddamn word!!!. He says the the action of one tech guy should not reflect on the whole of Miller NIssan...really???... these are the people that you're hiring to fix people's cars???...thats YOUR team back there!!! .... so i came in with a perfectly good door, now there is a scratch in the tint and DENTS on the metal of the car!!!!....they offered to have it fixed but NEVER again will I come back to Miller Nissan for any kind of service because you'll be ripped off from high prices AND you will have UNQUALIFIED, SHADY "tech" and "advisors" totally WRECKING the condition of your car!!!!....these guys are the WORST.... STAY AWAY!!!!...if i can give NEGATIVE 5 stars, i would!!.... pardon my French but... F*CK MILLER NISSAN, VAN NUYS!!!!
Everything was great... Kendra is an outstanding employee!
I always receive excellent service at Miller Nissan. Eric is an excellent Service Consultant. Thanks.
My car was fixed just perfect and I couldn`t express my thanks to the staff... especially to Mr. Johnson for his assistance and support and his treatment to his staff is always excellent.
everything was great from the beginning till the end got my car serviced... finished on time and got it washed. Thank you Julio Rosales and Miller Nissan for this great experience.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.