There is NEVER anything hot and ready at this place, and staff clearly don't want to be there most of the time. However, what really irritated us is that we came in about 10:00pm on a Friday to get pizzas, were the only ones there, it took 20 minutes because nothing was ready. But while we were waiting, someone other people came in at about 10:10 or 10:15 and they were turned away being told that they weren't making any more pizza that night (they close at 11pm on weekends). Then as we go in our car to drive home after getting our pizza, they closed the place completely at about 10:25. When we got home and opened the pizza, they were horribly made, with hardly any sauce, cheese, or toppings and the crust was about 3 inches wide. I told all this to corporate, but clearly from the lack of change, it's not important.
Great Pizza, just about zero service. You don't expect very much service for a pizza lunch buffet but the Bearno's in Shepherdsville manages to disappoint even the lowest expectations anyone might have. The pizza itself is great -- if they happen to have any on the buffet, but don't count on there actually being any pizza on the lunch buffet unless you are standing there at 11 when they open. By 11:30 the buffet will be picked clean and it may well be 15 minutes or more before they decide to bring out another pizza or two (which, of course, disappear instantly because there is a line standing at the buffet waiting for anything to show up).
I've ordered pizzas here probably close to a dozen times, never had any issues with my order not being correct or ready when I got there. I typically order online and usually as a "order ahead" so I can pick it up when I get off work or whatever the case.
All you can eat pizza pasta and the best and freshest salad bar in Bullitt County! Voted best pizza in Bullitt County 2 years straight!
Absolutely delicious!!! Great job on pizza!!