315 Lane Pkwy, Shelbyville, TN 37160
Take Out: Yes
Wheelchair Accessible: No
Cuisines: Family Style, Take Out, Fast Food, Pizza
Takes Reservations: No
Price Range : Below Average
orrible!!!! I don't even want to give them 1 star. Terrible customer service from the Manager of all people. I placed an order online at 7:58pm on 3.11.17 estimated time of arrival 8:58pm at 9:25 pm the delivery driver shows up and doesn't leave entire order. We had to run out and catch him and he gave us our box. Once we opened the boxes to stone cold pizzas we discovered that our cheese sticks were actually bread sticks and they were burnt. I called and spoke with Mandy the Manager... and she informed me the delivery time was 2-3 hours and the web site is inaccurate and there was nothing she could do for me. I again stated that the pizzas were cold and we did not receive what I paid for. She again let me know that she could not help me and all she could do was make us new pizzas but we would need to pick up as they would not deliver again. She also mentioned that their warmers were not working and with the weather being cold it wasn't their fault. I let her know that I wasn't worried about the cold pizza however, I was concerned that I did not get what I ordered and paid for. I also let her know I didn't understand why I had to pick up my order when they delivered the wrong thing. She then very rudely let me know if they happen to get a delivery request in my direction then maybe they would bring me my order but that was all she could do for me. I then explained to her I would be reaching out to her corporate office, which I have done. She very sarcastically told me to have a great night.
It is no wonder this store only has a 1 star review... with leadership that is displaying this kind of poor customer service to their employees, you are not going to get much back as the customer. I work in the customer service industry as a Regional Manager and I was appalled at the lack of trying to satisfy the customer that was displayed. Especially when it comes down to paying for a product you did not receive. This is a form of theft in my book.
The food was ok but the people there had bad attitudes and they acted like you're dumb and the lady that attended me was rude and I asked her I could get a type of order and she was like no it has to be large but she said it with an attitude. I've never ordered there but now I'm never going to.