Air Conditioning Engineers
5250 Auburn Rd, Shelby Township, MI 48317
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Years ago, I had Air Conditioning Engineers replace my air conditioning unit. They did a good job and there were no problems. Recently I needed some work done on a humidifier that is connected to my furnace and called them. The man who came out was about to leave before testing the unit to make sure it worked before he left. I asked him to test it. He did. The humidifier still didn't work after this. He told me that the solenoid was bad, and that i would have to order one as he doesn't have those parts on his truck. I ordered the part and had someone else put it on. In doing that, it turned out that the original solenoid was fine, and that the technition missed that the wiring for the solenoid was unraveled. (It was out in the open in plain sight.) I called the company to say I think they should give me at least a little bit of money back because he diagnosed the problem wrong, causing me to buy a part I didn't need and hire someone to repair it unnecessarily. Paul, the production manager, would not take any of the responisbility for this, would not refund any of my money and interupted me five times.
This company took over from Kmetz, who installed our Trane furnace and air conditioning system. I had them come for a spring checkup for $85.95. An excellent value! They checked everything and cleaned all the filters and the air conditioner coils. What's even better, the tech showed me how to do that myself so I can keep the system running better. He also took the time to advise me on cleaning my ductwork, which is not even a service that his company provides. But I really appreciated the time he took. I give these folks full credit for knowing what they're doing, and I will call them again when I want a checkup or a repair.