Well Folks:This Branch of Credit Union One in Shelby Twp., Michigan was very refreshing to me and my spouse after issues with; Christian Credit Union and Dearborn Federal Credit Union over the years.Credit Union ONE Branch offices are: "The State Of The Art" The Tellers are in the Corporate Office and you use "Three Computers wall mounted on the main wall of this branch". There are 4+ employees to help you in your banking needs. This is a flip from other Credit Unions we have used where there is only one or two tellers, perhaps one other employee to help you in other matters. I personally feel that Credit Union One is the state of the art and the leading edge in this financial field.WARNING: "Let the Buyer Beware"If you use their "Call Center" for help - Well you will find that this is the worst of all Credit Unions in Southeastern Michigan. They have a hard time in helping their members in simple tasks like online Banking issues! Call center employees think that are superior and above the members calling in for help.My spouse and myself learned a lesson: "That not to use the 800 Call Center number for assistance" So in that light after reading other complaints we will be only be using the branch office employees for help. They are the best employees I have found over the years using; Banks and Credit Unions.SincerelyVietnam veteran
Extremely knowledgeable! I have worked with multiple brokers before and Nicole was by far the best, she made our process very smooth and we closed within weeks! I couldn't be happier and i would recommend Nicole to anyone!
No grace period!!! Happy to hammer you with $60 in fees for a $9 overcharge. 2 stars because I understand it is partially my mistake. No grace period exploits those that struggle financially. I guess we learn the hard way. This is just a typical bank.
Never spoke to loan officer and was given the run around Time was wasted and I was ignored by the loan officer. I went somewhere else and was treated like I was important. I'm glad I had a choice to go somewhere else to buy my home.
Expensive Fees Loan Never Closed. Rip off, Loan never closed. Waste of time. Terrible customer service. I will not recommend my worse enemy to go here. When you see this business, run the other way. Don't fall for the tricks like I did. I wasted time and money dealing with this loan officer. Very upset!!!