My furnace went out. The part needed was not available until the following day. They told me it would be $424 for the part. I looked on the internet and found several places selling the part for $139.99. I called the following morning and was told someone would call me back. Four and a half hours later still no call back. It took the repairman 15 minutes to figure the problem and I was charged $89.00 service call. Finally after 3 calls to the office I talked to someone telling me about the overhead owning a business ...bla bla bla. I bought the part myself and installed it myself in 26 minutes total time. Really Mike's Heating and Cooling? I tried to let them know I like doing local business when possible but never again Mike's Heating and Cooling. ..NEVER AGAIN! DON'T DO BUSINESS WITH A COMPANY THAT RIPS YOU OFF!
44001 Phoenix DrSterling Heights, MI 48314
From Business: McQuade Plumbing opened for business in 1970 as a one man operation. A family man with five young children and a wife, Arthur McQuade supported his family with hi…
Horrible experience, charge me $89 & tech left my furnace in pieces. A diff company came out & did the work & put my furnace together. The owner was rude,uncooperative & didn't try to work with me at all. Pricing was ridic in my opinion. The stuff abt sorry & we try to make our customers happy is crap. How abt a refund for leaving my furnace in pieces & being rude on the phone. 0 rating!
This place is the absolute worst and I'm saying this without any exaggeration. They put the wrong sized furnace in my mother's house and gave her absolute hell about fixing it. Even after the Roseville inspector failed it in an inspection still the issue was dragged on and on ad nauseum! They insisted the furnace was the right size even after the inspector told them it wasn't. These people are absolutely incompetent based on their actions and overpriced to boot! If they treat an elderly woman this way how do you think they're going to treat you? I would avoid these people at all costs.
Great service and professional experts. We love dealing with Mike's Heating and Cooling! They were able to help us out on our Carrier furnace.
this is the second time i have used them...they are the best...'they get er done' without fail...i highly recommend to anyone who wants it done correctly
Years ago, I had Air Conditioning Engineers replace my air conditioning unit. They did a good job and there were no problems. Recently I needed some work done on a humidifier that is connected to my furnace and called them. The man who came out was about to leave before testing the unit to make sure it worked before he left. I asked him to test it. He did. The humidifier still didn't work after this. He told me that the solenoid was bad, and that i would have to order one as he doesn't have those parts on his truck. I ordered the part and had someone else put it on. In doing that, it turned out that the original solenoid was fine, and that the technition missed that the wiring for the solenoid was unraveled. (It was out in the open in plain sight.) I called the company to say I think they should give me at least a little bit of money back because he diagnosed the problem wrong, causing me to buy a part I didn't need and hire someone to repair it unnecessarily. Paul, the production manager, would not take any of the responisbility for this, would not refund any of my money and interupted me five times.
I purchased a new Furnace and A/C unit from Goodman. Just after two years I find that the A/C unit had a leak. I called Main heating and cooling, their Shelby office to have them check it out. On the first visit the technician found the issue was a bad evaporator coil. He was going to order the part from the manufacturer and he or another technician would return no later than 12 days maximum with the new part from the manufacturer. He stated that the coil is very easy to replace in the furnace. The manufacturer had an easy access panel for it and the unit just slides in and out of the transition for easy replacement . That it would take no more then 2 hours for installation. So I paid the $465 for the visit waited for their call.Well I had to call the company exactly one month later to get the status of my part. I spoke to the operator/dispatcher. She couldn't find the status of my call. An hour later I receive a call from her. She stated that they have the part in and that they will schedule a day for a technician to come out to install it. She gives me a quote of 328 dollars for the installation of the new coil, 4 hours installation time, warranty processing fee and freon.. I said to her that the initial technician said that it was an easy installation for a total of under $160 and as for the freon charge they were suppose to call me no later than 12 days after the initial visit, and that I had to contact them a month later. She apologized and said that they had technicians that had quit their company and a huge backlog of work. That was her reason why they hadn't contacted me. My response to her was 'This is my problem... how?" Somehow I think she expected me to understand why other customers stepped in line in front of me while I was waiting for my work to be completed by them. I had to point that out to her as well. She stated that the reason why it would take 4 hours to install the evaporator coil was that original technician said that the 'transition' from the furnace to the duct work was tricky and it would take longer to install contradicting what he said to me. I didn't understand why the technician would have said something different to me and than to her but I said that I needed this part installed, was pretty much held hostage to getting this job finished and would we would talk about this later. When the technician came out almost a week later he had the part and installed the part in less than two hours as the first technician stated. When he gave me the bill it was for $328. I said that the original technician said that it would only take 2 hours at the most and this charge was a lot more then two hours. The second technician said to me that they had to use a part specifically from the manufacturer because the transition was part of the furnace and it had to be special ordered from the manufacturer. The first technician said that they had to order the part from the company after he checked the warranty of the unit so I don't know why the second told me this, like it was 'something special' that they do.After receiving the bill for the installation the technician said that he just does what the office tells him to do and if I wanted to take it up fee for installation with them I should call his office , which I did. I spoke to the operator again and she told me a different story, again, as well as the manager, her superior could not be reached at that time and that she was the only person I could deal with on the matter. She said that for ANY installation in which a part is installed they ALWAYS charge a minimum of 4 hours. . For the price they charge per hour this fee didn't make sense because at $72 per hour for service it comes to $288 and for $75 for warranty processing fee the final bill would be $363 plus taxes. I would be VERY SKEPTICAL in dealing with this company. It reminded me of dealing with a transmission company. Deal with them at your OWN RISK
very super guy and does great work AAA++++ rating.
This company took over from Kmetz, who installed our Trane furnace and air conditioning system. I had them come for a spring checkup for $85.95. An excellent value! They checked everything and cleaned all the filters and the air conditioner coils. What's even better, the tech showed me how to do that myself so I can keep the system running better. He also took the time to advise me on cleaning my ductwork, which is not even a service that his company provides. But I really appreciated the time he took. I give these folks full credit for knowing what they're doing, and I will call them again when I want a checkup or a repair.
I have used them on 3 seperate occasions and had them do a very large project. (we switched to City water.) they are fantastic. Came in under the quote and did great work. I recommend them to all my friends and neighbors.