Most hateful staff I have ever dealt with. Although this Agency is within walking distance of where I work, I will NEVER use them again. I will go to Gastonia (30 mins away) first. I needed to have a Title transferred to another name. I went in and completed all the proper forms and paid the fee and taxes and all the mess you have to pay. I was told the Title will be mailed to me in about 4-6 weeks. After the 6th week, I stopped in the Agency to check on it. I was told to give it another 2 weeks due to the Holidays. I waited and no Title arrived. I went back to the Agency to check on its status again. Again I was told to give it another 2 weeks due to the Holidays and if the Title does not arrive within 2 weeks to come back and pay the $5 Notary fee for a form and I would NOT have to pay for a duplicate Title because she could see where it was printed. SO, I waited the additional 2 weeks hoping it would come in the mail. It did not arrive SO I went back to the Agency for the 3rd time and this time I was told that not only do I have to pay for the $5 Notary, I have to pay $20 for the duplicate Title. I reminded the lady about our previous conversation and she told me that she does not have to tell me their policies and rules and that in order for me to get my Title, I would have to pay the $20 plus the Notary fee. Needless to say, I was livid. I paid it and left. I will NEVER do business with this Agency again, no matter how convenient to my work it is.
451 Hyatt StGaffney, SC 29341
Serving the Shelby Area.
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