I inquired about a vehicle over the course of several days and scheduled an appt to purchase this vehicle. The dealership knew I was driving 4 hours for this vehicle. When I arrived, I located the vehicle in the lot and asked for a salesperson. I had a down payment in my purse and auto financing lined up. The man I spoke to regarding the vehicle on the phone is named A Xiong and he wasn't telling me why it wasn't certified. I arrive and ask for a different salesperson because I don't feel I should be treated rudely when I'm purchasing a $20000 vehicle. I was told by the sales manager that the vehicle was sold 40 minutes ago. My question is who buys a vehicle and leaves it at the dealership? No one. They refused to sell me the vehicle after driving 4 hours one way. And the sales manager Rex had the audacity to say that A called me 40 minutes ago. I showed him my call history. I called 55 minutes earlier to make sure they knew how far away we were and spoke to A in the call. If he's closing on a sale, why would he take the call? Why would he say that he had it detailed and it's ready for me? I was refused service because I didn't want to be treated rudely. Never in my life would I return to this dealership. And I checked their website. The car is still available and they lowered the price since yesterday.
Terrific place for service and to get a car.
Every time I come in to this Russ Darrow dealership I receive great service. We researched what car and options we wanted ahead of time. This is my second vehicle from this dealership and am happy with them and the car. The whole buying experience here was pleasant and quick.
My family came into this Russ Darrow store looking for a used car. Everyone was very friendly and my sales person was very responsive to my questions. This was a fast and one of the best new car buying experience ever. I personally appreciate every little thing you did on my behalf to get me in a motor vehicle.
I am very happy with my experience at this Russ Darrow Dealership. The staff we dealed with helped me find the perfect vehicle at a price we were hoping for. I would recommend this dealership to my friends and coworkers. The entire people assisted us get the right price and financing.
We came in today because my wife needed to trade her car in for something new. Our salesperson was very knowledgeable in explaining each of the vehicle's. I was not pressured into any decision whatsoever It was such a pleasure dealing with all the staff members at this store.
Every time I come in to this Russ Darrow dealership I receive great service. My sales person was very helpful in explaining how everything in the car worked. Their genuine concern for the customer shined through every step of the way. When I am in the market for a new car they are my first choice.
We came into Russ Darrow looking to buy a pre-owned car. Everyone was very friendly and my sales person was very responsive to my questions. Excellent customer service and an all around great experience. Some of the best people and customer service I ever had.
This was one of the most pleasant car buying experiences we have ever had. I was very impressed by their ability to show me what I needed. When the time comes I will be back to this dealership to buy another vehicle. I personally would go back to this car dealership again in the future.
This was the best car buying experience I've ever had. They offered to let us take the family car to get a better feel for it. Made us feel contented instead of experiencing like someone wanted to hunt you down. Wonderful place to buy a car and to get your car serviced
My husband and I had a great experience at Russ Darrow Superb sales team from start to finish All my questions were answered in a timely manner. Can't say enough good about the team here they were extremely professional, honest, and pleasant to work with