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Action Goodyear Dunlop & Kelly

Map & Directions
(3 Reviews)

10823 Shawnee Mission Pkwy, Shawnee, KS 66203

(913) 631-9600

OPEN NOW
Today: 7:30 am - 4:00 pm
29
YEARS
IN BUSINESS
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Hours
Regular Hours

Extra Phones

Phone: (913) 631-6900

Brands
Dunlop, Goodyear, Kelly
Payment method
amex, discover, master card, visa
Neighborhood
Blackhawk
AKA

Action Goodyear - Shawnee

Categories
Tire Dealers, Auto Oil & Lube, Auto Repair & Service

Reviews

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jamestinberg

11/02/2012

Overall
Started coming hear to this lo...

Started coming hear to this location about a year ago I had a blow out was stranded with no way to get to work first I went to firestone but the prices were so bad I couldnt even afford to get a tire then I walked next store to goodyear the manager richard got me rollin again way better service it literally boggles my mind goto both places see for your self why someone would go to any other location is crazy if you live in shawnee make this the place you goto if u ever have a tire issue or any minor problems and they will never leave you stranded thanks for keeping it real goodyear

dantheman85

10/30/2012

Overall
Richard the manager has to be ...

Richard the manager has to be one of the most helpful managers there is he made sure my car was taken care of on time with Quality work. Would i Recommend this Shop to others, OF COURSE i would great customer service and a very nice place.

relyongod

05/01/2012

Overall
I have been having my car regu...

I have been having my car regularly serviced at this facility for over two years. On October 31st, 2011 a belt in my car melted and the car was towed to Goodyear. They repaired the car to my satisfaction, and I had not had any concerns or problems with that particular issue again. Around April 20th, 2012, I noticed my car had been leaking antifreeze when it was parked for extended periods of time. Due to this condition, I monitored the problem by ensuring it never ran low on coolant. I also consulted with family members who are knowledgeable, and was advised that the car most likely had a cracked hose, and it was not a big deal. I brought the car in on 4/23/12 in the afternoon and let them know about the hose and also needed an oil change and overall tune-up. They were unable to finish the car that day, so I carpooled to work the next day. They contacted my husband on 4/24 to let him know the car was ready. When I arrived that evening to pick it up I payed $388.36 for the repairs. I started the car and immediately noticed the engine light was flashing. (This had not happened prior to drop-off.) They took it back in and allowed me to borrow a vehicle so they could look at it the next day. By 4/26 they contacted my husband and said that part of the belt that came off in October had wrapped around the timing belt (which is covered) and ruined the engine and the car will no longer run.They asked for the borrowed vehicle to be returned on 4/27 and offered no compensation for what had happened to the car in their care. My husband and I visited the manager on 4/28 to talk about what they planned to do. He was rude and told me that he had been "holding my car together with gum." After a while, he offered to refund the $388.36. We accepted. They claimed no accountability for the car that was brought to the shop with NO issues in the engine, that is now totaled and will never drive again. They did not apologize or seem empathetic at all. I took photos of what they are saying happened and it just isn't possible. So, I don't know what they did to the car to fry the engine, but it is not what they said. And, as far as I know, the car was completely out of my possesion from the time it was running to the time the engine light came on to the time it was totaled. The engine light does NOT turn on for the timing belt, so there was something else they had done to the car before that... I saw the engine bouncing up and down when I was there to pick it up. They did this and won't do ANYTHING to make it right. I will NEVER go back or recommend this place again. PERIOD.