Absolutely worse service I have ever had!!!! I went there for a routine oil change and what POOR service. One of the men there who changed my oil filter came in the waiting area and says to me " I don't know who changed your oil the last time but the oil filter was on so tight it was hard to get off". The he proceeds to say " It may be stripped and it may leak and I just wanted you to know". Sure enough it did leak to the point that I had to add oil ever twenty five miles. So I called another service center in the area and they had me to bring the vehicle in the same day to heck and see what the problem was. When Point Lube changed the oil the person who replaced the drain plug did NOT put a new seal on the drain plug which caused it to have a very large leak. I was going to call him a mechanic but he is far from that. My advice to anyone who decides to go to this pathetic oil change site turn and leave if you want your vehicle to last. Take it anywhere besides here. Poor Poor service. Forrest Lowe
Very disappointed. Present upon opening and only one man available. Also had to purchase my own oil filter (at another location prior to oil change) and only received $4.00 for it!
Horrible. I went on my lunch break to get an oil change, I got there and no one came out to open the garage door. I went into the office and I was told that I would have to come back in 10 minutes because they were eating lunch and it would get cold if they did not eat it right away. There was another person waiting so he had to go out and tell them the same thing. I asked if it was a business but he did not answer.
This was one of the worst customer service ever, I wish I could give this place zero stars. I've been using point lube more than 10 years and I'll never be back! !! I get they have to inform you of things that maybe a safety Hazzard for their liability but to be little you? I'm paying $40 per vehicle I'm the customer, and then not only are they RUDE they broke the plexiglass on my dash and said it was old anyway. If they are so knowledgeable about auto mechanics why are they working at a point lube? Disrespectful talk about me while I'm paying to my kids waiting in the car to the point they were going to tell them to shut up!
Horrible customer service. 3 times now went and they were working on there own pesonal vehicle. Customers we're leaving and employee with beard and eyebrow ring was swearing about how many customers was waiting in line. They had one stall closed so they could work on some crappy classic car.