N force isn't a HORRIBLE dealership. They aren't the scum of the earth. Nobody hid or avoided my calls, etc. I do believe that they are trying to help MAJORITY of their customers. BUT I also believe (and know) that their methods of going about it are faulty at times. And if they CAN get an extra profit out of you, they will. But I don't hold that against them, thats just the business they're in. I wasn't sold a lemon. I loved my car. But the financing portion, due to my ignorance of how it was SUPPOSED to be, led me to fall for the scam tactics they used. Esp being told to lie to the bank about something. Later on that day I did my research, because something just DIDNT sit right within me about that deal. I talked to a few people who knew the law, & how things are suppose to go, etc. And I was played. They definitely took advantage of me. My car was suppose to be $8995, yet on the paper work it says $11995. Documents were falsified. I put 2000 down, on a basically 9000 dollar car. But i had a receipt that said otherwise. And in the end, I would've paid a little over $18k on the car. Something Gaby quickly brushed over in the signing process & I didn't realize until the next day while reviewing the paperwork on my own. I returned the car, because theres just no way I can allow myself to be suckered like that. The staff was GREAT! I loved Manny. All of them were friendly to me and I believe it was/is genuine, even while I was returning the car. I just don't agree with the paper work/financial process not being like they're suppose to be, having to lie to banks, falsified documentation and this hidden "acquisition fee" that he couldn't not show/prove to me upon my request. Maybe what did it for me was Gaby telling me if "MY" acquisition fee was lower he would've paid for it (like he should have anyways). I take that as, he'd do what he was suppose to if it was cheap enough, but since its not, he won't. Besides, acquisition fees aren't SUPPOSE to be passed on to the customer. He did however offer to remove 500 or 1000 bucks. That was cool, kinda. But it leads to an entirely different discussion. I feel like, if you have great credit, go here and it'll be ok. If not, save your $3000 down or however much, and look elsewhere. Check craigslist, buy cash. They have a bad reputation amongst other dealers as well.. I'm not sure how to take that, but I'm currently buying another vehicle elsewhere, and didn't mention them. They saw the name on my temporary tags and shared other customers' horror stories without me having to tell them mine. JUST TO BE CLEAR! From my experience, they didn't sell me a lemon, which is why they get 2 stars. I just can't deal with them knowing about their unethical practices. The law protects your from these things! Hope this helps.
7000 Southwest FwyHouston, TX 77074
From Business: Joel Rogers Classic Chevrolet of Houston is a Chevrolet dealership located at 7000 SW Freeway. You can find GM parts, Chevy repair services, and new and used vehicles at this Houston Chevy dealer.
7250 Southwest FwyHouston, TX 77074
From Business: Our Service Dept. is equipped with all the necessary diagnostic tools to assure that your motorcycle is well taken care of. There is always a factory trained technician available to perform ATV, scooter, watercraft, UTV & motorcycle maintenance, repairs, or add additional accessories to your motorcycle. Our service departm…
6909 Southwest FwyHouston, TX 77074
carmax off of 45 and richie is the best place i have ever been to to buy a car!!! and i have been to alot of big dearlerships. there was no one pushing stuff on you to make a sell they made me feel like i was a king they asked me what i wanted what i could afford and the two people i dealt with …
The Service Department at this unity is the heaven on the Earth for the car owner, we think! With kind and professional staff, the prices advertised on the walls, repairs with warranty, and free pop corn, we get all we want and need from an automotive repair shop. Our special thanks to Mr.…
WELL I HAPPY WHEN I BOUGHT MY BIKE ON THE 19TH AND WASNT EVENING TRIPPING WHEN ON THE ON THE 24 THE CLUTCH WENT OUT AND THEY HAD TO COME PICK IT UP FROMMY HOUSE TO FIX IT CAUSE IT HAS A 3 YEAR WARRENTY BUT WHAT I AM TRIPPING ABOUT IS THE BIKE HAS BEEN THERE A WE…
everything that the previews comments stated are true they take your money and if you change your mind there's no way you can get your money not only that there very rude and dishonest
21. Giant Auto Mart
Absolute Crook! Promised at the purchase of our Tahoe he would make certain repairs to the vehicle and never did. So we had to. At the time of repairs they were $1300.00, Arick the owner promised to pay 1/2 of the charges. He did not hold to his agreement. We decided to go ahead and pay off…
23. One Auto Sales
We had exact same thing .. Bought truck May 18th .. Still no paperwork or plates ..and now not answering calls from me. I sell cars at a dealership .. It is illegalHow to sell a car that hasnt been inspected. So Take it from there ....
Terrible place for getting a car. The owner tried to talk me out of getting the car. I put $500 down which I though was a good deal. Then two weeks later I was ONE day late makning my payment and the took the car while I was downtown having an emergency in court. When I called them to try and gi…
I recently purchased a used car from John Eagle Acura, Houston TX and my sales rep was TJ Morin. I rate the dealership & especially Mr. Morin 6 out of 5 STARS, yes I know, but my experience really was that exceptional. Over my lifetime I have purchased at least 25 vehicles, new & used, for myself and family, but not only was this my first over the internet (I live in Pensacola Florida which is over 500 miles from Houston Texas), but also the first time that a full week later, I am 100% completely satisfied with the car, deal, dealership and especially the salesperson, no second thoughts at all – “WOW”. The first thing I asked when I called the dealership, about the car I had found on AutoTrader.com, and was transferred to Mr. Morin was; “The car looks good, but what are you not showing by the camera angles? Mr. Morin informed me that the car I was interested in was listed very recently and he had not yet had an opportunity to test drive the car & he would give me a call back. Within 60 minutes, Mr. Morin called me back and said that he had just driven the car himself and informed me of his impressions, both positive and negative (99% of which were clearly visible in the photos) and offered, I did not need to ask, to remedy all but one small item. This one item which was not highlighted in the online photos but was disclosed to me by Mr. Morin was that the “SRS” light was on and only a Mercedes-Benz shop could accurately determine the exact reason, which my local Mercedes shop confirmed. Just in case you are interested, the “BabySmart Airbag Deactivation System” which automatically deactivates the passenger side front air bag when a “BabySmart” Child Seat is installed is malfunctioning. Since I am in my sixties, I do not find this to be a major problem! I communicated with Mr. Morin multiple times viva email & phone and always received a prompt response and completely accurate information (Mr. Morin always answered his cell phone and if I called the dealership for him I was transferred to his cell phone). I received a call from Mr. Morin almost exactly half way home just to make sure I had not experienced any problems and once home, found an email from him asking that I please reply so he would know that I was home safe! My only regret is that due to the 500 miles, separating Pensacola, FL from Houston, TX, I cannot personally send many of my friends to TJ Morin and John Eagle Acura, but if you are considering purchasing a vehicle online and find one on their website, I believe you will find them as honest & above-board as I have. I can honestly say this has been my best vehicle purchasing experience ever!
Dung Le made my car buying experience absolutely fantastic. From the transparency that he provided at the beginning of my search process to the way he comfortably juggled no less than five customers on the night that I arrived to complete my purchase, Dung exceeded my expectations in every aspect. To provide context, I had been warned via phone and email by other dealerships of the shenanigans that I would encounter when making a purchase from Russell & Smith. For example, the following are direct copies of statements that I received via email: Gillman Honda of West Sam Houston Pkwy S: "I just spoke with my General Manager. We want to earn your business sir but we do not know how Russel & Smith are getting to that price since there is no more Honda Flex cash left in Houston at any of the dealers. I hope they are not trying to play games with you to lure you in." Honda of Clear Lake: "I understand that you are trying to get the best price out there. Unfortunately some dealerships send out quotes that don't include all of the costs associated with the vehicle. The price I sent is actual dealer net on the vehicle. I have a lot of customers that end up going to the other dealerships only to see the price go up when they get there. If you end up going to Russel and Smith and the price goes up, I would really appreciate you coming and dealing with me." What is really funny is that while I did tell other dealerships the price that I had been offered from Russell & Smith, I never mentioned the actual dealership making the offer. The other dealerships apparently knew of Russell Smith's "devious tactics". Needless to say, my guard was up when I arrived to Russell & Smith, and I was ready to walk out if I encountered any questionable behavior. Fortunately, I had a great experience. I kept waiting for Dung to apply pressure or attempt to change the terms that we had previously discussed. Yet, he was very straight-forward and professional, and if anything, I probably seemed a bit paranoid as I waited for him to mislead me. Sorry, Dung :-). In short, Dung Le made my purchase process incredibly smooth, and I can only hope that I will be able to deal with him again the next time I need to make a purchase. Thank you, Russell & Smith Honda.
This was my fifth car purchased from a dealership and I can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2013 Hyundai Sonata. Thanks to the team at Sterling McCall Hyundai I almost enjoy my 45 minute commute each morning. Below is the reason I rated them at the top of their class: Customer Service- Out of 10 inquiries to local dealers they were the first to contact me and offer their assistance in any way possible. Bill respected my time and was very patient with my specific needs (budget and time constraints). Without an appointment he welcomed me and although he had another client he set me up with a test drive right off so I would have to wait around. Quality of Work- For me efficiency is a big deal. Time is important and they did a great job managing mine. The whole process took all of two lunch breaks. Bill’s “four piece puzzle” approach laid everything out for me to be able to make a final decision. Friendliness- All of the staff involved made me feel comfortable and made the process enjoyable. There was a lot of joking around with each other in the building that made for a great environment. You could tell the people that worked there enjoyed what they do which was reflected in their work. Price- Leaving the dealership I felt great but a couple days later I received a phone call about a down-payment I was unaware of. I should have looked over the paperwork closer and this would have never happened but I simply missed it. I truly feel negligence isn’t an excuse for anything but it definitely threw me off guard since I didn’t have the money. Prepared to return the car they once more worked something out to fix my dilemma. Overall Experience- Overall I felt like a valued customer that was taken excellent care of. I will be purchasing from Sterling McCall Hyundai in the future. When you know what you want but don’t know how to make it happen this is the place to go. Personal thanks to Anthony Val Verde, Bill (William) Lasar, and John Juarez.
This is my third car that I have purchased from JE and first time I felt cheated. Went into JE knowing just what I wanted. Ended up getting more of what I didn't want and less for my trade it. What ever you do DONT even talk about your trade in until you have a firm price in writting for the car you want. And DONT pay for options you don't want or need just because they are on the car that they have on their lot. If they don't have the car just the way you want it then keep looking or order it. I paid for options I didn't want and made the mistake of talking trade in before I got a final price in writting. I agreeded on a price on the folded worksheet (look at the entire worksheet before signing anything) then during financing found out that the price included my trade in. So the way I see it I pretty much gave them my old honda. I guess I could have walked away but I am a person of word and I paid the price that I had agreeded to. But when I got home I found I had made an even bigger mistake. When I got home I found the sticker tag to this car in the glovebox. Well guess what with my trade I paid ended up paying the MSRP. So all weeks of internet research I did to find the best price went right out the window. Don't get me wrong the car sales people are nice at JE but they are just that True Car Salesman. And forget the manager that comes over and befriends you while you wait. He gives you his bussiness card and talks about his family. Then before you leave he says to call him if you have any questions but doesn't reply when you email him. He is just there to keep your mind off the sale. I am not saying I would not go back to JE but I will check other dealerships first even if they are a longer drive from my home. I know now that the dealership's sales tactics have changed over the years and know what to watch for. I am enjoying my new Honda but it does take some of the enjoyment out of it knowing I paid too much.
For some people, they purchase a new car all the time. Me, not so much. When I moved back to Houston from DC, I didn't have a car, as most people know you MUST have a car living her, no IFS ANDS or BUTS! You simply cannot get around Houston easily without one. So, I had to get something dependable, cheap and quick, which is how I ended up with Herbie, my 2009 Chevy Cobalt. It wasn't my first choice, but it got me from point A to B, which I needed. So, after saving and searching, I finally decided on an A4. I did my research, looked at a couple of other dealerships and Carmax, and could not find exactly what I wanted. Either the interior was the wrong color, exterior was the wrong color, or the miles were too high. Finally I was able to find what I wanted online, which ended up being at Audi West. I drove over there, test drove the car and met with Dakota. He seemed pretty knowledgeable about Audi's and gave the basic overview of the car's background, pricing, and general knowledge. I asked several questions, which he was patient with, and inside we went to negotiate a price. Now, I negotiate for a living, so I knew what I was in for, and I was by myself, so I went in with a price in which I did not want to go over. After speaking to the sales manager, which was also very nice, we finally came to an agreement. Based on lots of research, I'd like to think I got a deal, or at least they made me feel like I did, lol. The process was easy with minimum negotiation, making the whole car buying experience fairly painless. A couple of hours later, I drove off into the sunset in my New Audi, waving goodbye to my old Cobalt. Great service, great price, and perfect car!
I would like to thank everyone for the Positive and not so positive feed back. We here at N-Force Auto Sale try our best to go above and beyond for our clients in hopes that they will recommend there family and friend back too us. There are times when people may not like the deals we have but we stand behind all our vehicles 100%. We have been in business for over 15year here in the Houston area serving and helping people with good and not so good credit, but we treat every customer as if they where family. ALL OUR VEHICLES LEAVE THE LOT WITH A 3 MONTH 3,000 MILE WARRANTY THAT IS FREE TO ALL OUR CUSTOMERS THAT BUY WITH US AT N-FORCE. When is the last time you heard a dealer offer anything FREE. This warranty was offered to TxtattdChic and every person that buys a car at N-Force. There is a Deductible as with any insurance or warranty and when I spoke with TxtattdChic I told her this but she wanted us to pay for the half of the repairs the the warranty didn't cover even though the warranty Plainly states that its pays HALF ON ALL MINOR REPAIRS SUCH AS ALTERNATORS.. I am truly sorry that this happened five days after you purchased the vehicle but you came to us on a 04 Suzuki Forenza with 80k miles on it and we sold it to you for $2995 less than blue book and loosing money on the deal just to earn your business. I would like to say that every customer leaves here happy but we all know thats not always the case. We try our best to do what ever it take to earn and keep our clients happy and I would like to assure EVERYONE THAT WE HAVE A BRAND NEW CUSTOMER FRIENDLY SALES STAFF LEAD BY MYSELF ANTONIO AND GABY . Thank you Antonio and Gaby Management
After a long week or month of car shopping and a lot of jerk-off car salesmen, I was very pleased to walk into Audi West Houston and get nicely greeted. I was actually surprised by a great salesman, Mike Nelson; he certainly made my day! I'm a very "service oriented" type of consumer; I've worked in hospitality and know what it takes... it goes a long way. So typically don't buy a car from someone unless I like them and their vibe, so Mike really did a great job... thumbs up for Mike! Too bad for the other dealerships I went to - I went up and down the katy freeway, and was ready to buy a car... didn't even plan on getting an Audi, was just wanting to get something nice, but also wanted a good experience and some decent service. The other car salesmen at Toyota (right next door) Nissan, and Honda were all kind rude and sorry, but the least you can do if I'm buying a car is pretend to be nice! Yeah, so when Mike came over and helped me at Audi, I was already warming up and feeling better. Long story short, I walked in anxious and apprehensive, and left a very satisfied owner of a gorgeous vehicle. Complaints: the finance guy... after Mike went over everything with me and handed me off to this guy, he told me something else and blamed it on Mike, which for whatever reason really put a bad taste in my mouth. I don't really like surprises like that, especially when we're talking thousands of dollars. He bugged me to the point of taking away a star... hahaha. Since then I've loved all the Service guys, especially John. They are always great and have been most helpful.
Let me start by first saying, that buying the 2010 yaris id been looking for with super low miles was outstanding, my credit passed and the contract signed and the keys delivered in hand bout 3 days later. Awesome right, well here's where don mcgill ruined everything, its been a nightmare ever since, seeing as i had just bought a car, my family and i went on vacation, it happened to be i got my dream job in Florida, well the financing fell threw, the only reason i found out is that i called to see what was happening with our payment book, it took the "finance specialist" almost 2 weeks to return our calls and emails, totally disregarding the experation date on the paper plates they gave us, even after sending him a picture email of the expired plates, so we couldn't even drive the car, and now hes demanding we return the car!! how?!?! how can i do this with no plates am i supposed to drive a car threw 4 states, and they told me its my fault for taking the car to florida,( i thought i had bought a car, not rented one, where i take MY car is my own business) and that i should incur the 700 dollar cost to drive the car back, taking 3 days off of work to return the car. now my family of 5 is stuck in florida with no car and these guys dont even care that they botched the financing from the get go, and the sales manager just kept saying, your gonna have to return the car, dont do business with these guys, super sketchy, carless in florida
19 year old right out of tech school for the Air Force and headed to my first base and was definitely in need of my first car. I heard about Houston Premium from a friend that lives in Texas who told me they worked with buyers out of state and would ship the cars- I thought it was a bit sketchy at first but when I contacted them I was blown away. The customer service is EXCELLENT. I told them what I was interested in, what I needed it for, and the price range I had and ended up getting an amazing deal on a 2011 Toyota Corolla that was practically new. Low mileage, the inside still looked new, and the tires barely looked like they'd been around the block. The lady on the phone- whose name I can't spell- talked me through the whole thing (I was clueless on how to purchase a vehicle). Within a few days of getting everything sorted out financially the papers were overnight-ed to me, I signed them and sent them back and it was shipped to me in Arizona at a great rate. From start to finish they were extremely helpful, friendly, and knowledgeable- and best of all they were very military friendly. I'll definitely be recommending them to other Airmen on base, and have nothing but great things to say about this place. Thank you!!