I prepaid for service and when no one arrived by 1:30 I telephoned the store; I was told they would be there shortly and at 5:30 I called again because they were a no show and no call! They closed at 6:00 pm and no one bother to call me to inform me of the circumstances. This was a total waste of my day; very inconsiderate and unprofessional. I am contacting the owner tomorrow.
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…
Toni the owner is wonderful she goes on her duty to help out love her they open and closed our pool for the last 7 years have NO PROBLEM
We wanted to install and inground pool and did much research on who to choose for installation. After hearing some horror stories of other companies and their installation and many many contractors that were at their home, we chose to go with The Pool Store! For starters, Toni the owner INSTANTLY made us feel comfortable in designing our pool and this was not about money or dollar amount. At one point she even told us we can always install things at a later date (heater and salt water) instead of us stressing out over budgets. She guided in the right direction and assured us the pool would be perfect. Well she was not lying because we truly could not be happier with our experience and outcome of our pool. Secondly, all of the contractors that came to our home worked for and with Toni/ The Pool Store and EVERYONE was on the same page during the entire process. The office called me multiple time to always inform me of the next process and steps to expect including who would be at our home and why. Communication is key for us and I couldn't boast more about it. The office sent us photos of pools so we could give it to our children for Christmas because this pool was a surprise. They worked with us every step of the way! All of my many questions were answered and my worries subsided because of the ladies in the office and Toni's reassurance that we will have an amazing summer of 2017! Overall, our pool was completed in 3 1/2 weeks, start to finish, and add in a little snow to that time frame too! I can't thank the pool store enough and Toni for her amazing team she has!