What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
798 Oak Ridge TpkeOak Ridge, TN 37830
From Business: We, at Eddie Hair Tire & Auto Center, are tire & automotive service professionals you can trust! A family owned business for over 52 years serving Anderson County…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I don't understand. I've noticed the positive reviews online and even the positive thank you letters at the location. However, my experience was much different. I don't know if it were because I was young or from Alabama or because I am just ignorant of what is required when needing auto repair services. My radiator went out on my minivan, and D&S was the nearest location. I was a little leery of taking my vehicle there because of the call I made to the location prior to my arrival. The person on the phone was chuckling while I was explaining my emergency. I guess it was petty of me to become offended because of that, but you have to understand that I was worried that I would have a huge financial expense that would make it difficult for me to return home to Alabama, and I did not find it funny at all. We visited D&S Auto on 04/9/2015 around 1PM. At the location we found out that we would need to have our radiator replaced and he offered to locate one for us. He said to us while locating a radiator that we chose a bad time to have this problem because nobody has a radiator available. Of course my reaction was to feel defeated and helpless. My husband began to call around himself to see if he could locate us one hopefully. The rep at D&S auto found one new with warranty available next day for 324.00 which we turned down because of the cost. My husband found one new with warranty for 204.00 that we could pick up the same day and we did. The D&S rep then proceeded to tell us that purchasing the radiator we found would put us at risk of him not being responsible for whatever happens to the radiator after installation... which I don't understand why he said that to us considering that he should only be responsible for the labor he provided us. But, I don't know like I stated before. He quoted us $180.00 for the labor which we agreed to and we went on to get the part. He completed the work the next morning being that it was the end of the day when we finally brought the radiator to him. He completed the work quickly and our vehicle was back in operation once he finished the job. I was grateful for all of that because he made a problem I thought would be complex and very expensive for us simple and affordable. When I returned to pick up the vehicle, the D&S Auto rep stated that the final cost of labor would be 265.00 because of radiator fluid he had to add. I didn't understand why our labor charges went up almost $100.00. If the fluid was costly, we would have purchased our own at $12 a jug. He didn't contact us to warn us that he needed to do additional steps to our vehicle and that we were at risk for additional charges in labor. I was happy to have my vehicle working and running, but I just don't understand why we were charged so much more for labor?
This past Friday morning we found ourselves needing automotive services. After driving 500+ miles to a cabin and arriving at around 4am, we found that we could not get the keypad to the cabin to unlock, no luck in getting up with anyone at the cabin rental company (Sunset Cottages) to try to get someone to come help us. While trying to unlock the cabin, left the vehicle running with lights on so that we could see. Vehicle decided to quit while still in the driveway. Called AAA for a tow, had a wonderful tow truck driver (Rick with Baker's Towing) come to get us out of the woods, he asked if he could take us to a mechanics shop that he highly recommended. Boy, did we get lucky..Rick dropped us and our vehicle off at around 7:15 am, shortly after Steve came driving up. He immediately went to work on our vehicle, kept us entertained and informed, and had us up running in a few hours. Did not even have to get a rental vehicle. Met his daughter, her fiance' and even some of their animals. We actually enjoyed the time we spent at his shop and we were so delighted to get our vehicle back so soon. Will recommend Steve and his staff to anyone going to Pigeon Forge/Gatlinburg/Sevierville area who might find themselves needing reliable, reputable automotive services. Will drop in and see you the next time we are up your way Steve !!! Thank You for everything.
These guys are GREAT, you are crazy to go anywhere else. We were on our family vacation and our car started making a very loud strange noise when we arrive in pigeon Forge. It was Sunday night and no one was open so first thing Monday morning I showed up at another automotive repair shop that opened earlier that could not take us and was not very helpful. Went to T &J's next and they were not open yet so I waited and as soon as Tony walked up he immediately open the shop early to see what I needed. They immediately took my car in to see what was wrong with that and with in 15 minutes had a diagnosis and were willing and able to do the repairs In less than an hour after giving me my diagnosis and quote I was in my car and on my way. If not for Tony our vacation would have been over before it started (major steering issue). Thank you so much Tony and Jim!!!
My family and I were on vacation in Pigeon Forge when I started having trouble with my car which I thought was the transmission. I found D&S in the phone book, called and they looked at my car immediately. They spent about 40 minutes doing diagnostics and taking it for a test drive. They found a different problem, which was my brake lights were not working. They fixed that problem and the original problem I had seemed to have worked itself out. They did not charge me anything at all, just asked me to give them a good review, which I would happily give. they were so helpful and kind to take care of someone from out of town who they could have taken advantage of, especially a woman who doesn't happen to know much about cars. A big thanks from me is sent their way. I would recommend them highly!! These were honest people!
I had the best experience ever at this repair shop. My family and I were traveling from Nashville Tennessee to Norfolk Virginia and started to have car trouble. We stopped in Pigeon Forge to spend the night and found good reviews for D&S auto so I decided to try them out. I showed up as they opened with no appointment and was greeted by the owner and asked what he could do to help me. He took a look at the car, ran diagnostics on the car, cleared the codes and told us what it could have been. He was very professional and very kind. He charged us nothing for this. If I had taken my car to a dealership it would have cost me no less than $299 to have this done. I would recommend D&S to anyone in the Pigeopn Forge area.
Our Car broke down in the middle of Gatlinburg while we were 200 miles from home on our 10 year anniversary. I went straight to the yellow pages app on my phone and found the only local auto repair with a good rating...D&S automotive. I see why they had such a great rating. Steve treated us like family and he went out of his way to have us back in our car ASAP. We broke down at 5:15 (fuel pump went OUT)...he put us in touch with a tow service, picked us up from our hotel and had our car back to us by 11 am the next day. I can't thank Steve enough! If you find yourself needing a mechanic in this area then call Steve!! Great rate and honest service. You just can't ask for more.
So I met Steve after we had driven to Pigeon Forge from Texas. Our van started making a real knocing noise and I could tell it was suspension related. Was at Steve's shop when he opened, he drove our van down the street and upon leaving his driveway he told me he was pretty sure it was stabilizer bushings. Got it up on the lift and just as he called it the bushings were gone. Steve called the parts house and I was back on the road in less than 1 1/2 hours. And while he could have charged three or four times what he did($72 parts and labor) he didn'tt. I just wish we had more service people like Steve. A great guy to know even if you don't need your car repaired. 9-15-14
I was recently involved in a fender bender, no one wants that...ruined my day. But, I was referred to Smoky Mountain Collision in Sevierville. I wasn't looking forward to this , BUT RICH not only did an EXCELLENT on my car, he led me thru the whole tedious task of dealing with my claim. I don't suggest you get in an accident, but if you do, this is the ONLY shop I would go to. They also do paint and various body work to just make your vehicle look sharp! Very fair prices, and they stand behind their work! Thanks again Smoky Mountain Collision!
I've been going to Steve at D&S automotive for a few years now and I can't even begin to tell you how helpful he is. This is a family owned business but don't let that scare you. D&S goes by book pricing and is always fair. He is one of the only certified mechanics in Sevier County that can work on Hybrid vehicles. The service at D&S is unpresendented. My family trusts him with all of their vehicles. I've personally seen him work on everything from 1962 Camero rebuilds to Dodge Vipers. BEST MECHANIC IN SEVIER COUNTY!!!
Jeff was absolutely amazing! He drove me to 5 or 6 different shops and made great suggestions to help me find a place that was open that could help me. He even helped me find a place to rent a car from when my insurance was not helpful. And he charged next to nothing. A very professional, amazing service! So glad I was able to find such great help being from out of town. Give Jeff a call, and he will make sure you are taken care of! Highly recommended!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.