What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
112 carmack ctDandridge, TN 37725
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I "had" to stop there to service my vehicle, and the place is a dump. The people were overly dirty, and unprofessional when dealing with them. The work was decent at best, but a far cry from the "Five Star" in the business name. The cost of their work is cheap, but expect the same cheap quality. I dealt with the Owner/Manager Ray, and was not impressed. Just another greasy country bumpkin that thinks he is a fast talker, but closer to a dishonest crook. He wouldn't even come down off the price after showing him the "quality" of service and the fresh new scratches on my vehicle. No compensation at all. That guy Ray is as disrespectful as it gets.Do yourself a favor and look for another automotive place. Other places are not as trashy, and you will respect yourself more for looking elsewhere. There are other places that will treat you right locally.
Nothing good about this place. Last few times I was here he wanted me to pay cash, which is a red flag in itself. About 3 months ago he put an alternator on my van, insisting I pay cash. Over $400. Now I discover he put a used alternator on my van, it is bad again. Bill he gave me has no business name on it, now out of business, he signed the bill but cannot read the signature. Canceled his phone service, first name is ray. If you have any idea where he is in business again, stay away. Very dishonest.
We are so happy to find Smokey's Auto Repair, we used their services this last week and we were so impressed! These folks know their business and offer such friendly and great service you can trust. They have so much past experience their recommendations for the car were amazing. I finally have my forever auto mechanic. We highly recommend them - best auto care experience we have had in years! Oh and --- fresh free coffee --WIFI and comfortable areas to enjoy waiting on your service. It was just top notch all the way!
Check out my car for free and did the repairs next day at the quoted price ' very good.
Over 15 years in business and relocated here in the great smokey mountains to serve you!!! Best prices keeping you on the road and on vacation.
Jeff was absolutely amazing! He drove me to 5 or 6 different shops and made great suggestions to help me find a place that was open that could help me. He even helped me find a place to rent a car from when my insurance was not helpful. And he charged next to nothing. A very professional, amazing service! So glad I was able to find such great help being from out of town. Give Jeff a call, and he will make sure you are taken care of! Highly recommended!!!
These guys are GREAT, you are crazy to go anywhere else. We were on our family vacation and our car started making a very loud strange noise when we arrive in pigeon Forge. It was Sunday night and no one was open so first thing Monday morning I showed up at another automotive repair shop that opened earlier that could not take us and was not very helpful. Went to T &J's next and they were not open yet so I waited and as soon as Tony walked up he immediately open the shop early to see what I needed. They immediately took my car in to see what was wrong with that and with in 15 minutes had a diagnosis and were willing and able to do the repairs In less than an hour after giving me my diagnosis and quote I was in my car and on my way. If not for Tony our vacation would have been over before it started (major steering issue). Thank you so much Tony and Jim!!!
Amazing! We thought we had a vacuum leak or something. He went out of his way to check over our van. He didn't find a problem, and he refused to charge for his time and expertise. I would recommend him to anybody, especially out-of-towners like us, who don't want to be ripped off. He was very professional and knows his job! Thank you so much!
I happened to simply google this tow company this am as I was in a bind to have my car rescued with a blown out tire an busted something underneath, they were very prompt and super careful not to cause any further damage, I can't say enough, and they are willing to have me running again, thanks so much for the help!
Absolutely awful customer service! Was lied to and misled multiple times! I dropped my car off for a clutch replacement on 7/15/16, as they stated it would be a half-day repair. They told me they did not have a part to repair and it will be on Monday, Tuesday at the lastet. Inconvenient, but I understood. Monday comes, not repaired. Still waiting on part to be delivered, they stated. Refused to give tracking on the part, but guaranteed Tuesday arrival. Tuesday comes, no part. Said "the shipper" said it'll be there Wednesday guaranteed. Once again, refused tracking number. So, I had to book a weekly rental at Enterprise @ $287. Car was finally done on Friday the 22nd. I had to drive 8 hours back to TN to get my car only to find the repair incomplete. I had to replace the master and slave cylinder myself! All they offered was a $100 discount on a $1650 repair! I was constantly lied to, they refused to give me the tracking number on my part, and they didn't even repair the issue!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.