VIP Nail Studio LLC
574 Ritchie Hwy ste A, Severna Park, MD 21146
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Came across this place. I just wanted a place to get pampered, relax and study. I loved it! They were so friendly and told me they would gladly take my request. My tech did an amazing job. I loved how the girls knew the names of the clients that walked in! I think I found a place to keep going to. Thank you ladies! I'll be back!
Fantastic front desk service. I was greeted with a smile and immediate help getting my hat put away. The host came by during my pedicure to ask if I needed anything. Great customer focus. The pedicure was awesome as well. She actually paid attention to my asks (too many other places just do their usual service).
My husband had a similarly great experience on her pedicure.
I have been going here for about a year. I called to see if the nail tech I normally see was in to do a repair and a cut-down. Debbi, the manager AND the owner's sister, answered and told me my tech didn't come in until 10:30/11. I told her that it really didn't matter ~ I didn't mind having any tech fix it. As I go to say thank you, see you in bit, she hung up. I let it go and didn't say anything. I get there about 15 minutes after the call and when I walk in, Debbi starts raising her voice to me. Her exact words were "I told you she not come in till later! Why you show up?" I explained to her calmly that I told her I was on my way when she hung up the phone. She said "You sit down and wait over there!". I started getting angry, but again, didn't raise my voice or say anything. Kim walked out (the owner's wife) and asked how I was doing and what she could help me with. I told her what happened and she asks Debbi to take me. I told Kim I didn't want her to take me because she wasn't being nice and was rude. She started to yell and said that wasn't true. They still sat me down with her. She started pulling my hand in anger and tossing stuff around at her station. I said I didn't want her to repair my nails acting that way. She said "You not an easy person to please! You're not my client!" I told her to go to the back and get Kim now. She wouldn't do it. She sat at another station and started playing on her iPad. I had to wait for Kim to come back to the front of the store and then all hell broke loose. Debbi started yelling in another language to Kim while pointing at me and I yelled right back to SPEAK ENGLISH if you're going to talk about me. Then, my nail tech walks in and she started telling her story to her, yet again, in another language. I will not be going back! I asked for the owner's number and spoke with him. He said he would "look into it". It's such a shame! My nail tech came running out after me and said that Debbi has done this before and is "hot-headed" and she was probably having a bad day. I lost my husband and told her THAT'S having a bad day! I frequent their business for relaxation ~ NOT to be spoken to that way. I will not be returning!
I went to VIP Nail Studio in the Severna Park and walked out with a perfect manicure and pedicure. The ladies at this salon are by far the best in town; they are very meticulous, thorough, and take pride in their work. I have seen them throw away disposable items and sterilize their equipment. Very clean and Very relax. They also open 7 days a week which is totally convenient. I will definitely be heading back.