476 Ritchie Hwy # C, Severna Park, MD 21146
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I made an online inquiry and was emailed back about different classes available for my child's age. I asked a couple of questions about the different classes and with the information given I decided to try out and registered ( Gave my Child's personal information) for one of the classes they recommended. My child had a blast but because my child was brand new to this class I asked the teacher that worked with my child, Erica, If she though my child would do well in the class or if we should go with another class. I was told that my child had done great and would thrive in this class. There were a couple other kids her size so I was excited when she connected with some of the kids. We filled out all the paper work and they sent me an invoice and we were set for our class in two weeks when the winter sessions (new class) would start,
Today I get a call, THE NIGHT BEFORE THE CLASS that my child is now super excited about, stating that the class is for 3 and 1/2 year olds. Mind you I registered ( with detailed information) and went to a trial class already, and two weeks have gone by. I explained I picked out of the classes THEIR LOCATION sent to me and refereed to all the information that said 3-4. I pointed out that I also took the time to talk to the teacher about my child to make sure it would be a good fit. I got nothing but affirmation that it was all great. So now they are saying that its probably fine then since my child worked with Erica, one of the main teachers.
I get a call back close to 8pm STILL THE NIGHT BEFORE THE CLASS stating that the class is almost full and a lot of blah blah blah but my child won't be included in this class.
Not only have they wasted so much of my time but now I have a child who will have a broken heart in the morning (because she is already asleep) about not being able to go to a class she has been looking forward to for two weeks. They want to make excuses but that only adds to how incompetent and unprofessional they are.
06/28/2006Provided by Citysearch -
Not sure if the previous rater ever went to Rolly Pollies before but it's the cleanest and brightest facility around for children. We have been attending for 2 years now and my kids love it. They love the gym and music programs. We have not tried the art because of the age requirements. Our favorite instructor, Ms Martina has a doctorate in Physical Ed from Columbia University and most of the other instructors have degrees as well. Their birthday parties are unmatched by any of their competitors because the gym is wide open and they have a moonbounce that the kids and parents love! You will not be disappointed with Rolly Pollies. The worst part is trying to get the kids out of the gym. They don't want to leave.