I've been receiving regular massages at the Severna Park facility for the past year. Most of their therapists have good educational backgrounds, are pleasant in their demeanor and do excellent work. I'm always careful to state what I'm looking for before I book an appointment. For example, I tell them that my right shoulder is cramped and that my neck is stiff. I also state that I want a therapist with strong hands-not looking for a light touch. I probably visit this particular business twice a month. They make sure that I leave far more relaxed than when I arrived:) I give them a high recommendation in terms of effectiveness and friendliness!
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The technician got ill and I was notified 5 minutes before my show time for my appointment. It is 25 minutes each way from my house and I was only 3 minutes away from the spa. At first I was not offered any compensation for my lost time, but after a few complaints I received fair compensation. I still feel they should offer something to the client if they have to reschedule at the last minute, but I am satisfied with the results now.