RUDE, UNPROFESSIONAL OFFICE STAFF. NOT TO BE TRUSTED. WORST BUSINESS I HAVE EVER DELT WITH. WATCH OUT.
Terrible experience! Tried to get service/install for over a month! Main office scheduled us on a specific date/time...we waited all day, Their service tech worked a job RIGHT ACCROSS THE STREET from my house only to call me at 5:00 PM on that day and try to reschedule (rudely and unprofessionally). STAY AWAY IF YOU CAN. We used Ferrellgas and are very satisfied with them.
Fixed leaking gauge and stove and filled tank within 48 hours of call. Filled tank then billed us. Competitor required we estimate gallons needed and prepay before delivery which sometimes took weeks. We are now new and appreciative customers to Pioneer Propane.
I thought that pioneer propane and delightful customer service and competitive prices. Last winter it was very cold and I forgot to check the percentage on my tank to see if I was in need of a refill. I was indeed in need of a refill I called the next day. their service guy was busy that day and didn't know if they could fit me in, their receptionist had the driver call me and they were able to squeeze me in. pioneer propane is the propane spot for me. I even bring my five and ten gallon containers to Clarlsbourg to be filled. Big Thanks to all the friendly people at pioneer propane.