Well!!! Where do I begin!! From the start it took two months longer to install than was first stated. The first week after it was installed had trouble with the salt system took Caroline two weeks to come out. After that first summer was ok. Until I went to cover the pool. She had gave me a cover that was to small!! Went to see her and she changed it out for One that was way to big!! And would not make it right!! I have had many issues and when I call she is never there and the little girls that work there don’t know anything!! And she never calls back!! Horrible customer service!! I would never recomend oasis even to my worst enemy!! I cant believe they are still in business! Guess no one does there homework!
HORRIBLE customer service. Do NOT use this company. My parents purchased an above-ground pool from this company SEVEN weeks ago and was told it would be delivered and installed within 3-4 WEEKS. After unanswered calls and texts, they finally answer my parents when my parents ask for their money back, promising to have it installed the next week. Due to rain, it was delayed a week and the day (last Friday) they were to show up, no one did. Again, unanswered calls and texts. Again, when an attempt for a refund was asked they were told they were next on the priority list and someone would be out the next day (Saturday). No one showed up. Was told someone would be out today (Tuesday) at 8am. No one showed up. More unanswered calls and texts. Finally around 11am they get a message the installer had a flat tire. Why were they not notified about this AT 8AM?!? Finally got another message after my father called very upset and told them he would be there Friday morning to pick up a check for the amount they have paid, at 3PM telling them the installer was getting his crew and would be there ASAP. It's now almost 5PM and no one has showed up. This company is ripping people off and needs to be reported. My parents should not be expected to pay the remaining balance after the lies and excuses they have received from this company.