Felt the overall rental experience was very good. Selection of cars was limited. Very busy location. Exceptional service was provided by agent, Tyler. Extremely helpful and informative agent. Would go back to this agency in the future
The paperwork assistance from the employee was good. The car selection was poor. I ended up with a Jeep Patriot. It would have been nice if the rep shared a few hints about the car on delivery. The remote on the key did not work after the car was turned off the radio continued to play. the lights stayed on and a loud alarm blared. The car did not lock with the lock button, Each door lock worked manually but the back door would not lock. The rental car was a piece of crap that guzzled gas.
they gave me a rental with a dent on it . agent gave me the keys without doing a walk around. upon returning the car a different agent took a look at the car and notice the damage and blame me for it. they told me to put a claim through my insurance agent which i did ..... this was really unfair on their part