I called about a 2007 X5. More curious than anything because I had never driven one but was in love with the shape. Zack answered the phone and my first impressions were extremely skeptical; independent dealership, “we take good care of our cars”, “we do right by the customer” and more. A lot of big promises that I have heard from other dealers before and have always been unpleasantly surprised to find are untrue. Upon arriving at the dealership, there is a very large show room and a lot of inventory. Zack was with a customer and passed me onto James because they are not commissioned sales people. Not commissioned? - now that I like. James was very knowledgeable about all the packages, features and quirks about the X5. He was even able to give me a detailed break down of the differences between the X5, Q7 and ML. I was really impressed by his knowledge and pointing out things I hadn’t considered. When I wanted to test drive the car he took my info and just gave me the keys. I wasn't sure about the size of the trunk and had previously been thinking about a Q7. James not only gave me freedom to test drive the X5 but had a Q7 pulled up and ready when I returned for a side by side comparison. This was a lot of running around for him for me when I had clearly said I was just looking. When I compared the two cars side by side, he was right about all the quirks particular to my situation and the X5 was a clear winner. There was absolutely no pressure to buy anything but we sat down to look at some pricing anyway. I was blown away by how open both he and Zack were about everything. There are no managers (the worst types of human beings) or finance guys so all the decision-making was with these guys. They actually printed out a rate sheet from the bank and showed me the rates available to me without increasing them. When it came to my trade in they allowed me to remove my customized parts and gave me a very fair price. It was the tax advantage that James shared with me which ultimately sealed the deal. I had originally gone down there to just look but the excellent customer services, knowledge, honesty and great deal got me a new car ☺My story and great experience would have ended there. HOWEVER, after buying the car as-is with no warranty, I drove it to Mt. Baker ski lodge for a family trip with my kids. Upon arriving at the lodge the X5 started leaking coolant violently and before I new it the car was ready to overheat. $!@$ was my reaction. I knew that the dealership would give me the standard “as-is” disclaimer. I was stuck on a mountaintop with a broken down car, kids, miles from home and no warranty. I thought I would call Elliott Bay just in case, even though I knew what to expect. To my surprise, these guys not only took care of the parts and labor to fix the coolant tank but covered the several hundred dollar tow from Mt baker back a 128 miles to Seattle. I was blown away. They even gave as another x5 as a loaner and sent the car back to have another inspection performed on it just incase anything else was wrong. My experience James, Zack, Spencer, Adam, Dan and Elliott Bay has been nothing short of spectacular and I would thoroughly recommend them!
First let me tell you I’m no novice to car shopping or financing. I have bought many, many, many cars from dealerships since I was 16 years old prior to us moving to Washington. It was time for a new vehicle so my wife and I were in the market for a late model BMW 750Li and had been searching for quite some time. We first went to a local Puyallup dealer “Tent Sale” just to look and they (in the typical car lot sales pressure fashion) did everything they could to “put me into” everything they felt they could sell me, just because they did not have the car we wanted to buy. A real waste of time! The search went on…. FORTUNATLEY, we met Zac & Rob at ELLIOTT BAY AUTO BROKERS in Seattle, Wa. We were amazed at their inventory of fine automobiles all in excellent condition, super clean, with low miles and best of all at Amazing Prices too! The sales experience was relaxed, pleasurable and totally pressure free. Their financing was easy, lightning fast and what a Great Rate! And the owner Jim, well you couldn’t meet a nicer guy that knows his business and really cares about his customers. I wouldn’t be surprised if a good number of Elliott Bay’s business is from return customers. As busy business professionals we will certainly be back on our next vehicle purchase. Thanks’ again Jim, Rob, Zac & everyone at ELLIOTT BAY AUTO BROKERS for making or recent vehicle purchase an absolute “BEST IN CLASS” automobile shopping experience!
I went to CB Credit King to shop for a Truck , & i found that they have this 2005 GMC Sierra w/c was really in top & excellent condition ,& I met this guy , Mike who helped to test drive the Truck & I was satisfied with the excellent customer service they showed to me & I was introduced to their Boss Kirk , who was so being accomodating & helped all the way through the whole process by helping me getting the right terms & conditions in order for me to acquire the Truck that I want . And I was very satisfied with all helped I got , so I like to thanks all the guys like Mike , Gerald & their Boss Kirk the Very good job they have done in helping me to buy the truck . Thanks , Guys , Good Job ! I will introduced this dealership to all my friends in the future when it comes to satisfied Car buying experience.. Gerry Sicat
My husband was in need of a new work van, so he stopped in at Emerald City Auto in Seattle. The salesman "Robert" was amazing!! My husband is difficult to deal with, and Robert was extremely patient and was the perfect man for the job because he made my husband a happy man and got him the right van at the right price. there were a few little things my husband wanted dealt with and Robert was right on top of it and had it taken care of immediately. Everything is clean and well taken care of at Emerald City from what we could see, and we HIGHLY recamend this car lot!! They will make sure you are happy when you leave. Look for Robert he is amazing!! Thank you Robert for making my husband a happy man! Brett & Justine Webber
I filled out an online application, thinking I would never really hear back from any one. just a couple hours, a very charming gentleman called me back. Eric, asked me if I was still interested in the 2008 Ford Escape I had applied for. I told him I was currently at another dealership and would have to get back to him. Even after that, he was so polite. Asked me what I was looking for and how much I wanted to pay and a couple other questions. Next thing I know, I get a text saying he can MAKE THAT HAPPEN!!! And, he did! I got exactly what I wanted and what I wanted to pay for it! In just a few hours, I was driving away in my new truck! I could not be happier!!!!
While searching the web for a commuter vehicle. We found CB Credit King, we noticed their prices to be under Kelly blue book so we took a trip from Kent, to Lake City way. Going to CB Credit King it was well worth fighting traffic for. CB Credit King is the place to go for friendly customer service, a good selection of vehicles at a fair price. And if your credit is shaky, Curt will do his best to find you financing. Ask for William he is our favorite.
what a killer car lot! something for everyone! young, old, big, small.......and the most cars i have ever seen on the lot at one time were about ten! SWEAR! never been disappointed! It's just a long way to go to hit and miss, you should post your inventory on here, you do such fine work inside and out, you wouldn't even have to show pictures, you already know that they're fine autos!! suzanne tate
Went there a few weeks ago and the service was truly awesome. I was looking for a car for my mom and since her English is that great, the sales person Veronica was nice enough to explain everything to her in Spanish. They did the credit application and had our response ready by the time we came back. They were extremely friendly in pointing out cars in her price range. Great service overall.
These guys provide outstanding customer service. Not only were they patient (they don't rush you into a deal like other dealerships), but they answered all of my questions and made sure I found the right fit car for me. To this day the car is in excellent condition, I have had no problems at all. Definitely recommend this to anyone who is looking for a great buy!
Great people! I took my mother and her English isn't that good. There was a really helpful lady there named Veronica that helped out. She explained the whole process to my mom and was extremely helpful.It felt good because my mom got all her doubts answered and they were able to get her credit for a 2010 Ford Focus which was better than what she had hoped for.