I've always received excellent customer service here. Friendly and helpful. I go early in the morning and get service right away. Sure beats waiting in line at the USPS by uncaring zombies.
Came in around noon for a simple drop off and they were quick, courteous, and had me on my way in seconds with my receipt!
I have had a maiing box here for several years. JIm and staff have always treated me with the best service I could ask for, always cheerfully retrieving the mounds of packages I receive there. I moved from the neghborhood two years ago but decided to keep a mail box there as I appreciate their service and easy parking! "Mr. Ponytail" whom another reviewer mentioned, is Jon, and he is a veritable Rock of Gibralter of calmness and good service even when the place is packed with 20 people...thank you, Jon, for all your good work!
I work at a nearby college and need to ship high-security items on a regular basis, both with pre-paid labels and by purchasing them with a corporate card --- no experience with other services like printing, packing, faxing, etc.I have to say my experience has been fairly positive and largely problem-free. The items we ship often require a great deal of shipping speed and a high level of insurance. We've had no issues with either.It's true this business doesn't strike me as a wildly happy place to work. Jim, the owner, can be blunt with both customers and staff, although he's never been rude to or around me personally. (Besides, knowing Broadway and Capitol Hill, I sort of sympathize with what they must put up with.) The staff seem kind of cowed, but they do their best to get the job done. There is a lot of turnover, but there have been a few who stuck around for awhile that I was sorry to see leave. During peak times (Christmas, the end of the college year in June, etc) things can get pretty crazy and they look stressed out. . . but it's probably the same at the post office.It could be that, as a regular customer who is known to the staff --- including the owner --- my experience is different from random one-time customers, but I've been pretty happy with it so far
I've been to this store twice, and my overall experience was excellent. The hours are good, wait times are minimal, and the staff is quite professional. In addition to shipping and packing, the store has a notary and can take passport photos.
I shipped a package that was supposed to arrive In two days for Saturday delivery. I didn't. I explained what happened to the store manager and he gave me a refund. It was not a hassle at all. Thank you!
When I called for information yesterday the call was answered by someone in CENTRAL AMERICA. With employment so low in our country, WHY IS UPS SENDING AMERICAN JOBS TO CENTRAL AMERICA?I was told over the phone I could pickup the packages at the South Seattle location on 7th Ave S. between 7 and 8 pm. When I arrived I discovered a long wait line before me. Even though they know this time frame is extremely busy, they only had 2 sometimes 3 people helping. I stood in line a long time.
Reliable package delivery for those that can't receive at home always. Also great nailing address that keeps the home box empty (vs. stuffed after two days then USPS returning all mail to sender!-true story).
Thanks ups staff for always coming through !
I print out labels from work and drop them by the store when I want to make sure its in process same day. No waiting for the UPS guy/gal!