First of all, I would like to state that I work at a car dealership. We ship a lot of cars daily. my customer was interested in shipping her car to Cali from Seattle. I offered her to use enclosed car transport since car was really expensive even tho we knew it would cost more. we got the quote from them, agreed with that quote(which was not the cheapest option there) and then scheduled the pickup date. we called them on jan 12, pickup was scheduled on jan 14th but actually pickup happened on jan 16. i am in the industry and i know that exact dates cant be guaranteed here, and told about that my customer. She was a bit upset when driver called her on jan 14 saying about the issue he had, but we didnt have any other option, since it would take more if we called other companies. driver called jan 15th afternoon saying he would be jan 16th 9am. that was great, dealership was open at that time, we did all paperwork for jan 14th but had to keep the car till jan 16th. he came, loaded it onto his enclosed truck and left, delivery was on time and to the fron door of my customer. will def keep working with you for my future deals., just need to let my customers know about the possible delays (both on pickups and dropoffs).
I had a very happy experience at this UPS Store yesterday. After a long day of problems and hassles, I came into the store to return some cable TV equipment to Comcast. I was helped by a man named Jim, who manages the store. Although I had the wrong packaging and no shipping label, Jim happily re-packaged the equipment and arranged for shipping at no charge (apparently they have an arrangement with Comcast). While Jim was working on this, I noticed that he was using a mouse pad that resembled a miniature Persian rug. "That's a nice mouse pad," I said, "I ought to get one like that." Jim smiled, and when he was finished processing my package, he handed me the mouse pad as a gift, which blew me away. I have the mouse pad on my desk right now. Whenever I use it, I'll think of Jim's calm, positive manner, and how he made a bad day better.
I never thought I would have a go-to UPS store, and in fact I've never paid to mail anything via UPS, but as a dedicated Zappos shopper I end up doing free returns somewhat regularly, and this is my usual spot. It's located next to Marination on the roof level of QFC, which means there's always free parking available in the small lot - nice when you're hauling boxes! The store is clean and well maintained and I've never seen a line of more than one or two people, so you can get in and out quickly. They always get my boxes scanned and my shipping receipt quickly and efficiently. Recently I had them hold a Xmas delivery for a small fee ($5/box), and that worked out well - they had written my name on the boxes, knew exactly where they were, and got them immediately. Much better than other UPS pickups I've done at other locations.
I live on Kitsap Peninsula and have had a UPS mailbox at this store for over two and a half years. In response to a recent post that was negative toward Mr. Jim Brown, I will say that he has gone above and beyond his call of duty more than once. He took a painting to my son in Tukwila that was too large to mail. He could have crated it at $250+, and taken my money. Instead, he offered to drop it off himself and charged me only $100! He may not be a morning person, but he warms up nicely as the day goes on. I have never, ever had a problem with package deliveries. Ever. I often ask them to send my mail by UPS to Kitsap when I can't get into Seattle, and the UPS guys on the Kitsap side are courteous, and efficient. I love UPS! I think Mr. Brown is an excellent business owner, so there!
Seriously who doesn't love to receive packages? Because I know I sure do! So I have been to this location more than once. And every single time the service is always great. I dealt with almost all of their employees and every single one of them is extremely friendly. Plus you don't have to worry about bringing in your package boxed and ready to ship. Because they'll box up whatever you bring in at a very fair price. So in my book that extra charge is totally worth it. And in case you forgot grandma's birthday don't fret, because they have greeting cards on hand. Plus there is a Bartell's just a few steps away if your granny needs something more like the Clapper.
Because of the friendly staff, great location, and convenient parking, I always use this UPS location when I have to ship. I've visited this location a number of times over the past year and have always been met with friendly help, which I NEED. Another plus, I've never had trouble finding parking in the lot. As a shipping novice, I usually need all the help I can get. Jon has helped me on multiple occasions and has always had fast and friendly service. Today he trimmed down the box I was shipping, which ended up minimizing my shipping cost. Thanks Jon, and see you next time!
These folks always help me. But last weekend in particular they were absolutely professional and total sweethearts. Last Saturday I walked in at 20 till close with 7 boxes. No one sighed or was otherwise rude. They helped me till the very last box--plus the four statues that they had to pack themselves. Then my credit card got declined. And Jim was so kind. He waited until a friend could come bail me out--well over half an hour past close. I am indebted to these folks. I recommend them strongly. And also I only use ups and not fedex because ups has a union and fedex doesn't.
I have been in several times over the past few months and I have been really impressed by the customer service here, and I had such exemplary customer service here yesterday that I am writing this....because who ever gets good customer service at copy and print shops? It's as if they know you have other things to do, and they help you take care of business and get it done as fast as possible, and it's the first time I have ever had that experience at such a place. They are proactively helpful and efficient. Quite remarkable, so much so I felt the need to write this.
We brought in seven packages, including a full set of very fancy dishes we had received for our wedding and needed to return, sending across the country. Jim assessed the situation and quickly let us know that they had a snowball's chance in hell of arriving intact, and why - despite our best intentions. He proceeded to give us his undivided attention and personally re-packed the entire set, insured them, and had us on our way.
I've always had a good experience here. Granted I only go in pretty much once a year at xmas time - but especially then i expect the staff to be very harried and stressed. instead, they have always been calm, relaxed and real. my packages have always gotten delivered without any hassle and for less than i expected. the staff is great - maybe due to good management? anyway - thanks ups staff for always coming through!